Working With Emotional Intelligence - Goleman

Question 1

Name for a set of skills described by the below:
Character, personality, soft skills and competence.

Answer 1

Emotional Intelligence

Question 2

What is the most important factor in determining outstanding job performance?
A. IQ
B. Emotional Intelligence
C. Experience
D. All of the above

Answer 2

B. Emotional Intelligence

Question 3

True / False Unlike IQ Emotional Intelligence can be a learned skill.

Answer 3

True

Question 4

Star performers tracked in the 1990s have what two skills that have proven to be crucially important?

Answer 4

Team building and adapting to change

Question 5

True or False Top performers have both cognitive skills and emotional intelligence skills.

Answer 5

True

Question 6

____________ skills are like analytical reasoning and technical expertise.

Answer 6

Cognitive

Question 7

_____________ competencies deal with thought and feelings.

Answer 7

Emotional

Question 8

At the heart of emotional competence are two skills. What are they?

Answer 8

Empathy and social skills.

Question 9

What are the five dimensions of emotional intelligence?

Answer 9

Self-awareness, self regulation, motivation, empathy, and social skills

Question 10

True or false: The higher the level of the job, the less important technical skills and cognitive abilities were, and the more important confidence in emotional intelligence became.

Answer 10

True

Question 11

For star performance in all jobs, in every field, emotional Confidence is _______ important as purely cognitive abilities?
A. Just as
B. Twice as
C. Not as
D. None of the above.

Answer 11

B. Twice as

Question 12

True or false: IQ and expertise are seen as entry-level barriers when it comes to predicting star performers.

Answer 12

True

Question 13

Match the description to the emotional confidence:
1. Those who derailed handled pressure poorly, and were prone to moodiness and angry outburst.
2. The derailed group reaction to failure and criticism defensively - denying covering up or passing on blame.
3. The failures typically were overly ambitious to ready to get ahead at the expensive other people.
4. The failures, lack empathy, and since Tity, and so were often abrasive, arrogant, or given to intimidation of subordinates.
5. The insensitivity and manipulative manner of the fails group meant that they failed to build a strong network of cooperation, mutually beneficial relationships.
A. Social skills.
B. Building bonds and leveraging diversity.
C. Trustworthiness.
D. Conscientiousness
E. Self control.

Answer 13

1. E. Self-control.
2. D. Conscientiousness.
3. C. Trustworthiness.
4. A. Social skills.
5. Be. Building bonds and leveraging diversity.

Question 14

The ______________ is the part of the brain where the emotions and experience evokes are stored.

Answer 14

Amygdala

Question 15

What is it called when the recognition of how our emotions affect our performance and ability to use our values to guide decision-making?

Answer 15

Emotional awareness

Question 16

What is the candid sense of our personal strengths and limits a clear vision of where we need to improve and the ability to learn from our experience?

Answer 16

Accurate self-awareness

Question 17

What is the courage that comes from certainly about our capabilities, values and goals?

Answer 17

Self-confidence

Question 18

What is the inner barometer gauging whether what we are doing or what we are about to do is indeed worthwhile?

Answer 18

Self awareness

Question 19

People with accurate self-assessment are
A. Aware of their strengths and weaknesses.
B. Reflective learning from their experience.
C. Open to candid feedback, new perspectives, continuous learning and self development
D. . Able to show sense of humor and perspective about themselves
E. All of the above.

Answer 19

E. All of the above.

Question 20

True or false star performers have no limits on their abilities.

Answer 20

False, they are aware of their limits

Question 21

Which of the following describes blind ambition?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 21

B. Has to win or appear right at all cost.

Question 22

Which of the following describes unrealistic goals?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 22

A. Overly ambitious, unattainable goals.

Question 23

Which of the following describes relentless striving?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 23

C. Compulsively, hard-working at the expense of all else in life.

Question 24

Which of the following describes Drives Others?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 24

D. Pushes other people too hard, burning them out micromanages and takes over instead of delegating.

Question 25

Which of the following describes power hungry?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 25

E. Seeks power for his or her own interest.

Question 26

Which of the following describes Insatiable need for recognition?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 26

F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.

Question 27

Which of the following describes Preoccupation with appearances?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
H. Needs to look good at all costs.

Answer 27

H. Needs to looks good at all costs.

Question 28

Which of the following describes Need to seem perfect?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. Enraged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Answer 28

G. Enraged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.

Question 29

What competence is described below?
Has presence and voices views that are unpopular and go out on a limb for what is right, are decisive able to make sound decisions despite uncertain these and pressures

Answer 29

Self-confidence

Question 30

True or false people with self-confidence are decisive without being arrogant or defensive, and they stand by their decisions.

Answer 30

True

Question 31

Define self efficacy
A. Having the skills to succeed.
B. Having belief and what we can do with our skills.
C. Having belief others skills..
D. All of the above above.

Answer 31

B. Having belief in what we can do with our skills.

Question 32

It is those with greatest ____________ Who will be most willing to take the risk of speaking up and pointing out problems or injustices that others only grumble about?
A. Self efficacy.
B. Self-confidence.
C. Self control
D. None of the above.

Answer 32

B. Self-confidence.

Question 33

True or false during the emergency, the brain falls back on simple, highly familiar routines and responses and put aside complex thought creative insight, and long-term planning.

Answer 33

True

Question 34

Name the structure that plays the key role in emotional emergencies that makes a snap

Answer 34

The Amygdala

Question 35

When __________ levels are high people make more errors are more distracted and can’t remember as well.

Answer 35

Cortisol

Question 36

The stapling of all feeling and spot is called what?
A. Emotional self-control.
B. Emotional self-confidence.
C. Over control
D. None of the above.

Answer 36

C. Over control.

Question 37

Name the competence describe below
Manage their impulse feelings and distress emotions as well. Stay composed positive and unflappable in trying moments think clearly and stay focused under pressure.

Answer 37

Self control

Question 38

What is a amygdala hijack?
A. Hormones, we secrete under stress, are enough for a single bout of fight or flight.
B. The Amygdala becomes a hair trigger, ready to move us into anger or panic.
C. All of the above.

Answer 38

C. All of the above.

Question 39

True or false too much cortisol can diminish the effectiveness of the immune system.

Answer 39

True

Question 40

What is hardiness?
A. Ability to stay committed.
B. Ability to feel in control.
C. The ability to be challenged rather than threatened by stress.
D. All of the above.

Answer 40

D. All of the above.

Question 41

Once the brain goes into emergency mode, it starts pumping cortisol as well as vastly elevated levels of _____________ .

Answer 41

Catecholamines

Question 42

We do our best work At the _________ level of brain arousal, when only the catecholamine system is engaged.
A. High
B. Low
C. Medium

Answer 42

B. Low

Question 43

What is integrity?
A. Acting openly honestly and consistently.
B. Managing disruptive emotions and impulses effectively.
C. Being open to novel ideas, approaches, and new information.
D. All the above.

Answer 43

A. Acting openly honestly and consistently.

Question 44

True or false credibility stems from integrity.

Answer 44

True Snow that trustworthiness at work translates into letting people know who’s one’s values and principles, intentions and feelings and axing in ways that are reliably consistent with them.

Question 45

True or false Conscientiousness that is being punctual careful in doing work, self disciplined and scrupulous in attending responsibilities are hallmarks of the model, organizational citizen the people who know how to keep things running as they should

Answer 45

True

Question 46

Which describes innovation and which describes adaptability?

A. Seeking out fresh ideas, entertaining original solutions to problems. Generating new ideas, taking fresh perspectives, and wrists in there thinking.
B. Smoothly handling multiple demands shifting priorities and rapid change, adapt their responsibilities and tactics to fit fluid circumstances. Our flexible and how they see events.

Answer 46

Innovation is A. Adaptability is B.

Question 47

True or false the active innovation is both cognitive and emotional.

Answer 47

True, coming up with creative insight is a cognitive act, but realizing it value nurturing it and following through calls on the emotional confidences.

Question 48

What is the order of the four stages of a creative act?
A. Preparation, illumination, incubation, and execution.
B. Preparation execution, incubation and illumination
C. Preparation, incubation illumination and execution
D. The four stages do not hold true today.

Answer 48

C. Preparation incubation, illumination and execution.

Question 49

What are the four creativity killers that restrict working memory mental space in which brainstorms occur in creativity flourishes?

Answer 49

Surveillance evaluation over control and relentless deadlines.

Question 50

What does flow do to the brains arousal?
A. Increases it
B. Keep it consistent.
C. Decreases it.
D. Does nothing to it.

Answer 50

C. Decreases it even though the person may be engaged in an extremely challenging task.

Question 51

Why does flow naturally propel self improvement?
A. People learn best when they are fully engaged and what they’re doing.
B. The more people that practice task the better they get.
C. All of the above.
D. None of the above.

Answer 51

C. All of the above.

Question 52

What is good stress that refers to the pressure that mobilizes us to action?

Answer 52

Eustress

Question 53

The emotional learning that predisposes someone to take pleasure in one set of activities rather than another, as well as the repertoire of memory feelings, in habits associated with those activities stored in the emotional memory banks of the ______.
A. Frontal lobe.
B. Amygdala
C. Cortisol.
D. None of the above.

Answer 53

B. Amygdala

Question 54

True or false the amygdala is part of the neural doorway through which whatever we care about enders and is Wade in terms of value as an incentive a guide to what matters most to us. It is the clearhouse for our priorities in life.

Answer 54

True

Question 55

True or false, the prefrontal area houses, an array of inhibitory neurons that can veto or tone down the amygdala impulses add caution to the circle circuitry motivation

Answer 55

True

Question 56

What three motivational competencies, typify, outstanding performers?

Answer 56

Achievement drive, commitment, initiative, and optimism

Question 57

Is commitment, emotional, or cognitive?

Answer 57

Commitment is emotional

Question 58

What is a building block of commitment?
A. Ambition.
B. Achievement
C. Self awareness.
D. None of the above.

Answer 58

C. Self-awareness.

Question 59

True or false the more support employees feel from their organization the more trust, achievement and loyalty they will feel in the better organizational citizens they will be.

Answer 59

True

Question 60

True or false those with the initiative act when being forced to by external events

Answer 60

False they act before being forced to

Question 61

Initiative without ______, can be destructive and typifies managers who perform poorly.
A. Experience.
B. Confidence.
C. Empathy.
D. Influence.

Answer 61

C. Empathy bosses who micromanage take control small details best left to subordinates may seem to have initiative, but lack the basic awareness of how their actions affect other people.

Question 62

True or false Optimists see a setback as a result of factors they have the power to do something about not some flaw or deficiency in themselves

Answer 62

True

Question 63

What captures the essence of empathy?
A. Doing what is best for the company.
B. Knowing how people are feeling after discussions with them.
C. Sensing what others feel without their saying so.
D. None of the above.

Answer 63

C. Sent what others feel without them saying so.

Question 64

True or false at the highest levels empathy is understanding the issues or concerns that lie behind on others feelings.

Answer 64

True

Question 65

Which statement is true below:
A. Our nervous system is automatically set to engage in this empathy.
B. How well we use the capacity of empathy is a largely learned ability that depends on motivation.
C. The amygdala plays the key role in attunement of emotional empathy.
D. All the above.

Answer 65

D. All the above.

Question 66

True or false empathy is critical for superior performance wherever the job focus is on people.

Answer 66

True

Question 67

What is empathy distress?

Answer 67

When someone who is highly empathetic is exposed to another person’s negative moves and doesn’t have the self regulation skills to calm their own sympathetic distress

Question 68

What are the three ways leveraging diversity revolves around?

Answer 68

1. Getting along with people who are different.
2. Appreciate the unique ways others may operate.
3. Seizing whatever business opportunity these unique approaches might offer.

Question 69

True or false, political awareness is the emotional confidence that builds on both emotional self-control, and empathy, allowing people to see clearly rather than being swayed by their own point of view

Answer 69

True

Question 70

What is critical in the skills of influence?

Answer 70

Being able to notice when logical arguments are falling flat, and when appeals that are more emotional, may add impact

Question 71

What is tact?

Answer 71

The ability to present an unpopular position in a way that creates little or no hostility and preserves the other person sense of dignity

Question 72

Four classic moves for cooling down conflicts

Answer 72

Calm down tune into your feelings and express them
A willingness to work things out by talking over the issue rather than escalating it with more aggression
State your own point of view in a neutral language rather than an argumentative tone
Try to find equitable ways to resolve the dispute, working together to find a resolution both sides can embrace

Question 73

Name three competencies that are rooted into the basic talents for social coordination.

Answer 73

Building bonds: nurturing instrumental, relationships.
Collaborating and cooperation working with others tortured
Team capabilities, creating synergy, and working toward group goals

Question 74

What is essential to develop developing strong, useful relationships?

Answer 74

Rapport building
Rapport hinges on empathy and typically emerges naturally in the course of casual conversation .

Question 75

True or false a company to company relationship is nothing more than the ties between the people from each. The interpersonal chemistry is crucial.

Answer 75

True

Question 76

What are the five simple secrets of success?

Answer 76

Rapport, empathy, persuasion, cooperation, and consensus building

Question 77

What are the two different kinds of intelligence?

Answer 77

Intellectual and emotional

Question 78

The five basic emotional and social competencies?

Answer 78

Self awareness, self regulation, motivation, empathy, and social skills