Working With Emotional Intelligence - Goleman Flashcards
Name for a set of skills described by the below:
Character, personality, soft skills and competence.
Emotional Intelligence
What is the most important factor in determining outstanding job performance?
A. IQ
B. Emotional Intelligence
C. Experience
D. All of the above
B. Emotional Intelligence
True / False Unlike IQ Emotional Intelligence can be a learned skill.
True
Star performers tracked in the 1990s have what two skills that have proven to be crucially important?
Team building and adapting to change
True or False Top performers have both cognitive skills and emotional intelligence skills.
True
____________ skills are like analytical reasoning and technical expertise.
Cognitive
_____________ competencies deal with thought and feelings.
Emotional
At the heart of emotional competence are two skills. What are they?
Empathy and social skills.
What are the five dimensions of emotional intelligence?
Self-awareness, self regulation, motivation, empathy, and social skills
True or false: The higher the level of the job, the less important technical skills and cognitive abilities were, and the more important confidence in emotional intelligence became.
True
For star performance in all jobs, in every field, emotional Confidence is _______ important as purely cognitive abilities?
A. Just as
B. Twice as
C. Not as
D. None of the above.
B. Twice as
True or false: IQ and expertise are seen as entry-level barriers when it comes to predicting star performers.
True
Match the description to the emotional confidence:
1. Those who derailed handled pressure poorly, and were prone to moodiness and angry outburst.
2. The derailed group reaction to failure and criticism defensively - denying covering up or passing on blame.
3. The failures typically were overly ambitious to ready to get ahead at the expensive other people.
4. The failures, lack empathy, and since Tity, and so were often abrasive, arrogant, or given to intimidation of subordinates.
5. The insensitivity and manipulative manner of the fails group meant that they failed to build a strong network of cooperation, mutually beneficial relationships.
A. Social skills.
B. Building bonds and leveraging diversity.
C. Trustworthiness.
D. Conscientiousness
E. Self control.
- E. Self-control.
- D. Conscientiousness.
- C. Trustworthiness.
- A. Social skills.
- Be. Building bonds and leveraging diversity.
The ______________ is the part of the brain where the emotions and experience evokes are stored.
Amygdala
What is it called when the recognition of how our emotions affect our performance and ability to use our values to guide decision-making?
Emotional awareness
What is the candid sense of our personal strengths and limits a clear vision of where we need to improve and the ability to learn from our experience?
Accurate self-awareness
What is the courage that comes from certainly about our capabilities, values and goals?
Self-confidence
What is the inner barometer gauging whether what we are doing or what we are about to do is indeed worthwhile?
Self awareness
People with accurate self-assessment are
A. Aware of their strengths and weaknesses.
B. Reflective learning from their experience.
C. Open to candid feedback, new perspectives, continuous learning and self development
D. . Able to show sense of humor and perspective about themselves
E. All of the above.
E. All of the above.
True or false star performers have no limits on their abilities.
False, they are aware of their limits
Which of the following describes blind ambition?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
B. Has to win or appear right at all cost.
Which of the following describes unrealistic goals?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
A. Overly ambitious, unattainable goals.
Which of the following describes relentless striving?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
C. Compulsively, hard-working at the expense of all else in life.
Which of the following describes Drives Others?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
D. Pushes other people too hard, burning them out micromanages and takes over instead of delegating.
Which of the following describes power hungry?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
E. Seeks power for his or her own interest.
Which of the following describes Insatiable need for recognition?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
Which of the following describes Preoccupation with appearances?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. End raged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
H. Needs to look good at all costs.
H. Needs to looks good at all costs.
Which of the following describes Need to seem perfect?
A. Overly ambitious unattainable goals for the group or organization.
B. Has to win or appear right it all cost.
C. Compulsively hard-working at the expense of all else in life.
D. Pushes other people too hard, burning them out. Micromanages and takes over instead of delegating.
E. See power for his or her own interest.
F. Addicted to glory takes credit for others efforts, and puts blame on them for mistakes.
G. Enraged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
G. Enraged by or rejects criticism, even if realistic, blames others for his or her failures cannot admit mistakes or personal weaknesses.
What competence is described below?
Has presence and voices views that are unpopular and go out on a limb for what is right, are decisive able to make sound decisions despite uncertain these and pressures
Self-confidence
True or false people with self-confidence are decisive without being arrogant or defensive, and they stand by their decisions.
True
Define self efficacy
A. Having the skills to succeed.
B. Having belief and what we can do with our skills.
C. Having belief others skills..
D. All of the above above.
B. Having belief in what we can do with our skills.
It is those with greatest ____________ Who will be most willing to take the risk of speaking up and pointing out problems or injustices that others only grumble about?
A. Self efficacy.
B. Self-confidence.
C. Self control
D. None of the above.
B. Self-confidence.
True or false during the emergency, the brain falls back on simple, highly familiar routines and responses and put aside complex thought creative insight, and long-term planning.
True
Name the structure that plays the key role in emotional emergencies that makes a snap
The Amygdala
When __________ levels are high people make more errors are more distracted and can’t remember as well.
Cortisol
The stapling of all feeling and spot is called what?
A. Emotional self-control.
B. Emotional self-confidence.
C. Over control
D. None of the above.
C. Over control.
Name the competence describe below
Manage their impulse feelings and distress emotions as well. Stay composed positive and unflappable in trying moments think clearly and stay focused under pressure.
Self control
What is a amygdala hijack?
A. Hormones, we secrete under stress, are enough for a single bout of fight or flight.
B. The Amygdala becomes a hair trigger, ready to move us into anger or panic.
C. All of the above.
C. All of the above.
True or false too much cortisol can diminish the effectiveness of the immune system.
True
What is hardiness?
A. Ability to stay committed.
B. Ability to feel in control.
C. The ability to be challenged rather than threatened by stress.
D. All of the above.
D. All of the above.
Once the brain goes into emergency mode, it starts pumping cortisol as well as vastly elevated levels of _____________ .
Catecholamines
We do our best work At the _________ level of brain arousal, when only the catecholamine system is engaged.
A. High
B. Low
C. Medium
B. Low
What is integrity?
A. Acting openly honestly and consistently.
B. Managing disruptive emotions and impulses effectively.
C. Being open to novel ideas, approaches, and new information.
D. All the above.
A. Acting openly honestly and consistently.
True or false credibility stems from integrity.
True Snow that trustworthiness at work translates into letting people know who’s one’s values and principles, intentions and feelings and axing in ways that are reliably consistent with them.
True or false Conscientiousness that is being punctual careful in doing work, self disciplined and scrupulous in attending responsibilities are hallmarks of the model, organizational citizen the people who know how to keep things running as they should
True
Which describes innovation and which describes adaptability?
A. Seeking out fresh ideas, entertaining original solutions to problems. Generating new ideas, taking fresh perspectives, and wrists in there thinking.
B. Smoothly handling multiple demands shifting priorities and rapid change, adapt their responsibilities and tactics to fit fluid circumstances. Our flexible and how they see events.
Innovation is A. Adaptability is B.
True or false the active innovation is both cognitive and emotional.
True, coming up with creative insight is a cognitive act, but realizing it value nurturing it and following through calls on the emotional confidences.
What is the order of the four stages of a creative act?
A. Preparation, illumination, incubation, and execution.
B. Preparation execution, incubation and illumination
C. Preparation, incubation illumination and execution
D. The four stages do not hold true today.
C. Preparation incubation, illumination and execution.
What are the four creativity killers that restrict working memory mental space in which brainstorms occur in creativity flourishes?
Surveillance evaluation over control and relentless deadlines.
What does flow do to the brains arousal?
A. Increases it
B. Keep it consistent.
C. Decreases it.
D. Does nothing to it.
C. Decreases it even though the person may be engaged in an extremely challenging task.
Why does flow naturally propel self improvement?
A. People learn best when they are fully engaged and what they’re doing.
B. The more people that practice task the better they get.
C. All of the above.
D. None of the above.
C. All of the above.
What is good stress that refers to the pressure that mobilizes us to action?
Eustress
The emotional learning that predisposes someone to take pleasure in one set of activities rather than another, as well as the repertoire of memory feelings, in habits associated with those activities stored in the emotional memory banks of the ______.
A. Frontal lobe.
B. Amygdala
C. Cortisol.
D. None of the above.
B. Amygdala
True or false the amygdala is part of the neural doorway through which whatever we care about enders and is Wade in terms of value as an incentive a guide to what matters most to us. It is the clearhouse for our priorities in life.
True
True or false, the prefrontal area houses, an array of inhibitory neurons that can veto or tone down the amygdala impulses add caution to the circle circuitry motivation
True
What three motivational competencies, typify, outstanding performers?
Achievement drive, commitment, initiative, and optimism
Is commitment, emotional, or cognitive?
Commitment is emotional
What is a building block of commitment?
A. Ambition.
B. Achievement
C. Self awareness.
D. None of the above.
C. Self-awareness.
True or false the more support employees feel from their organization the more trust, achievement and loyalty they will feel in the better organizational citizens they will be.
True
True or false those with the initiative act when being forced to by external events
False they act before being forced to
Initiative without ______, can be destructive and typifies managers who perform poorly.
A. Experience.
B. Confidence.
C. Empathy.
D. Influence.
C. Empathy bosses who micromanage take control small details best left to subordinates may seem to have initiative, but lack the basic awareness of how their actions affect other people.
True or false Optimists see a setback as a result of factors they have the power to do something about not some flaw or deficiency in themselves
True
What captures the essence of empathy?
A. Doing what is best for the company.
B. Knowing how people are feeling after discussions with them.
C. Sensing what others feel without their saying so.
D. None of the above.
C. Sent what others feel without them saying so.
True or false at the highest levels empathy is understanding the issues or concerns that lie behind on others feelings.
True
Which statement is true below:
A. Our nervous system is automatically set to engage in this empathy.
B. How well we use the capacity of empathy is a largely learned ability that depends on motivation.
C. The amygdala plays the key role in attunement of emotional empathy.
D. All the above.
D. All the above.
True or false empathy is critical for superior performance wherever the job focus is on people.
True
What is empathy distress?
When someone who is highly empathetic is exposed to another person’s negative moves and doesn’t have the self regulation skills to calm their own sympathetic distress
What are the three ways leveraging diversity revolves around?
- Getting along with people who are different.
- Appreciate the unique ways others may operate.
- Seizing whatever business opportunity these unique approaches might offer.
True or false, political awareness is the emotional confidence that builds on both emotional self-control, and empathy, allowing people to see clearly rather than being swayed by their own point of view
True
What is critical in the skills of influence?
Being able to notice when logical arguments are falling flat, and when appeals that are more emotional, may add impact
What is tact?
The ability to present an unpopular position in a way that creates little or no hostility and preserves the other person sense of dignity
Four classic moves for cooling down conflicts
Calm down tune into your feelings and express them
A willingness to work things out by talking over the issue rather than escalating it with more aggression
State your own point of view in a neutral language rather than an argumentative tone
Try to find equitable ways to resolve the dispute, working together to find a resolution both sides can embrace
Name three competencies that are rooted into the basic talents for social coordination.
Building bonds: nurturing instrumental, relationships.
Collaborating and cooperation working with others tortured
Team capabilities, creating synergy, and working toward group goals
What is essential to develop developing strong, useful relationships?
Rapport building
Rapport hinges on empathy and typically emerges naturally in the course of casual conversation .
True or false a company to company relationship is nothing more than the ties between the people from each. The interpersonal chemistry is crucial.
True
What are the five simple secrets of success?
Rapport, empathy, persuasion, cooperation, and consensus building
What are the two different kinds of intelligence?
Intellectual and emotional
The five basic emotional and social competencies?
Self awareness, self regulation, motivation, empathy, and social skills
