Workforce Planning Flashcards

1
Q

Workforce planning

A

Activities needed to ensure that workforce size and competencies meet current and future organizational and individual needs.

current state of the workforce is defined, gaps in size and competency are identified, and steps required to prepare for future needs are developed.

Alignment of human capital with business direction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Workforce analysis

4 key areas

A

gathers data about the current workforce and forecasts future workforce needs. This information is analyzed to provide the data to support the organization’s staffing strategy.

GOAL: create a staffing plan that will be in alignment with the organization’s strategic plan and support the future needs of the organization

Supply
Demand
Gap
Solution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Supply analysis

A

Account for movement into and inside the organization (new hires, promotions, and internal transfers) and out of the organization (resignations, retirements, involuntary terminations, and discharges)

Starting w/ line managers - have them identify how many hours of each type of skilled work are needed to meet current needs; consider areas of waste

Use trend analysis and ratio analysis to try to make forecasts more accurate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Turnover rate

Projecting turnover

A

Turnover analysis: number of separations per year/month divided by the average monthly workforce

Projections: Examining previous turnover rates and adjusting them to reflect knowledge of changing conditions such as pay rates and the economy.

Analyzing trends in turnover rates for particular geographic locations or occupational categories.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Flow analysis

A

Determine when employees are going to flow in/out/across an organization

Flow analysis can be accomplished in three ways, one of which is to estimate the movement based on historical data, looking at flows in, up, down, across, and out of the organization.

analyze career development plans, obtain estimates of movement, project future movement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Demand analysis

A

considers the model organization of the future and its human capital needs.

Once the supply model is developed, data can be compared to the demand analysis projections to identify gaps, such as headcount gaps or skills gaps.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Judgmental forecasts

A

Looking at past and present to predict future needs, understand opportunities and threats that can affect the staffing plan..

Based on variety of estimates.

Success of this method is entirely dependent upon the quality of information provided to managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Statistical forecasts:

Types of Regression analysis

A

Regression analysis can be simple or multiple:

Simple linear regression: based on past relationship between employment level and a single variable related to employment.

Multiple linear: based on more than 1 variable to project future demand.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Statistical forecasts:

Simulation

A

Often referred to as “what if” scenarios.

They provide organizations with the opportunity to speculate as to what would happen if certain courses of action are pursued. For example, an organization might consider the ramifications of changing a compensation system or doing business online.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Gap analysis

A

Compares supply analysis and demand analysis to identify the differences in staffing levels and competencies needed for the future.

establishes the goals and objectives for the staffing plan, may identify deficiencies or surpluses in staffing needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Tactical objectives

A

Focus on closing high-priority gaps in the near term (as opposed to the long-term HR strategic objectives).

Specify in concrete and measurable terms: gaps to focus on, extent to which gaps will close, timeframe, groups involved, special considerations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Solution analysis

A

Examination of how the organization can get what it needs to meet the tactical objectives within budget constraints

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Build/Buy/Borrow

A

During solution analysis phase -

organization decides whether to “build,” “buy,” or “borrow” the talent needed to attain the staffing levels and competencies required to meet the tactical objectives:

“Building” : Redeploy, train, develop. Using current workforce to meet the future needs of the organization. Will involve training/dev.

“Buying” the talent refers to recruiting and hiring employees.

“Borrowing” the talent refers to outsourcing, leasing, and contracting with others to get the work done.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Staffing plan

A

describes—in some detail—how the tactical objectives are going to be achieved through the delegation of tasks and the application of resources.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Workforce management

A

KSAOs: knowledge, skills, abilities, other characteristics

All activities needed to ensure that workforce size and competencies meet the organization’s strategic needs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Flexible staffing

A

Uses alternative recruiting sources/workers who are not regular employees.

When is necessary:

Shortages
Seasonal demand
Operational up/down turns that make permanent headcount impractical
Special projects

17
Q

Flexible staffing: Administration by organization

A

Temp assignments, employees, on-call workers, job sharing, seasonal workers

18
Q

Flexible staffing: Administration outsourced

A

Finite temporary help
Temp to hire programs
Contract workers

19
Q

Flexible staffing: Payrolling

A

Identifying someone you want to bring in, but using an outside source to employ them

20
Q

Flexible staffing: Outsourcing/managed services

A

All functions, not just the EE, are outsourced to specialists

21
Q

Talent management

A

attract, develop, engage, and retain employees with KSAs needed now and in the future

Philosophy of talent mobility - how talent grows inside your company
Diversity and inclusion
Hiring for potential or position

22
Q

Talent pools

A

Employees who meet a formal set of identification criteria (could be inside and/or outside organization)

Can help structure training and development plans (ex. what are you doing for your HiPo employees?)

23
Q

Succession planning

A

ID and develop hi po employees for positions critical to future needs

Applies throughout org, not just sr. management

Must be aligned with career management, training and learning, and performance management

Focuses on long range needs and cultivation of talent (replacement planning: focuses on immediate needs)

24
Q

Knowledge management

A

Creating, acquiring, sharing, managing knowledge to augment individual and organizational performance

25
Q

Wildcat strike

A

strike not sanctioned by union – employees go rogue

26
Q

General strike

A

Everyone leaves organization and refuses to work

27
Q

Sit-down strike

A

everyone refuses to work but doesn’t leave, making it impossible to fill positions

28
Q

Sympathy strike

A

strike on behalf of another struggling organization in same industry

29
Q

Secondary action/boycott

A

Company A provides supplies to Company B, but is not happy with Company B’s actions, so they strike providing them services

30
Q

Work to rule

A

Work-to-rule: employees spitefully begin doing all of their work exactly by the books, slows down productivity

31
Q

Overtime ban

A

in addition to work-to-rule, employees stop working OT to make up for lost productivity (usually because their contract specifies they shouldn’t work OT)

32
Q

Picketing

A

standing outside w/ signs; typical image of strike; often times work is still being completed but employer is getting bad publicity

33
Q

Open door resolution

A

Access anyone in chain of command

34
Q

Ombudsperson

A

Neutral third party investigates and moderates. The ombudsperson cannot impose a decision or refer the matter for outside litigation.

35
Q

Single designated officer

A

Management appoints someone to investigate and resolve. Best for small, young enterprise.

36
Q

Chosen officer

A

Employee selects arbitrator from a designated group. This provides a greater sense of empowerment and control over the situation. Helpful for employee to be accountable.

37
Q

Peer review

A

Panel of employees (and maybe managers) hears and resolves complaints.

38
Q

Mediation

A

Neutral party helps both sides assess positions and reach agreement.

39
Q

Arbitration

A

Sides tender dispute to a third-party judge and abide by the decision.