Why Doesn't GLG Rollover Unused Credits?

Question 1

Why doesn’t GLG offer to rollover unused credits? SUBSCRIPTION MODEL

Answer 1

• Our subscription model delivers better outcomes for clients because it allows us to invest in and put the right team on the field to be able to meet each clients’ needs.
• It’s also important for our finance team to have greater revenue visibility to make the kinds of investments that produce a better experience for clients.

Question 2

Why doesn’t GLG offer to rollover unused credits? ROLLOVER TRAP

Answer 2

• We’ve heard stories from clients about the ‘rollover trap’ of accumulating unused credits over successive periods, and being forced to choose between renewing a sub-par (and keeping unused credits) or canceling (and wasting what they’ve paid for).

Question 3

Why doesn’t GLG offer to rollover unused credits? CONSERVATIVE COMMITMENT SIZING

Answer 3

• We make sure sure to size commitments conservatively
• We are happy to undersize the initial period as we establish cruising altitude for the relationship, particularly for clients new to leveraging a research platform