All my peers are multi-sourcing. Why should I work exclusively with GLG? Flashcards
1
Q
Top Tier Service
A
- Some of our clients dual-source for redundancy, optionality etc. But a lot of them have ended up coming back to sole sourcing with us.
- Generally, clients who use more than two providers end up with inferior/mediocre service from all of them.
- If top tier treatment is the goal (and we certainly believe it should be) then we’ve found one or at most two providers is best.
2
Q
Sole Source With Us
A
- Logically, by multi-sourcing you are spreading the value of your spend/business across multiple providers and making yourself a less valuable client than if you sole-sourced.
- So if you elect to sole source for the best customer service/prioritization possible, wouldn’t you want to do so with the biggest/best provider?
- By sole-sourcing with us, we are able to build institutional knowledge as to your firm’s unique processes, needs, etc. save you time, dedicate resources and are therefore better able to serve you. - We have also heard from many of our clients that multi sourcing leads to overlap in the experts that we provide to you.
