What Is Quality Flashcards by x xx

Q

Conformité

A

Conformity

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Q

Composants

A

Components

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Q

Cohérence

A

Consistency

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Q

Élimination des variations

A

Elimination of variation

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Q

Sans erreurs

A

Zero defects

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Q

Correct dès la première fois

A

Right first time

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Q

Engagement des employés

A

Employee involvement

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Q

Concept de qualité crée au Japon

A

Total Quality Management (TQM)

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Q

Satisfaire les besoins des clients

A

Satisfy customer needs

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Q

Approbation des clients

A

Customer approval

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Q

Attentes des clients

A

Customer expectations

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Q

Satisfaction extrême des clients

A

Customer delight

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Q

A quel point le produit fonctionne

A

Performance

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Q

Caractéristiques offertes par le produit

A

Features

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Q

Fiabilité

A

Reliability

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Q

Arrets de fonctionnement

A

Breakdown

Q

Durabilité technique

A

Technical durability

Q

Obsolète

A

Obsolete

Q

Esthétique

A

Aesthetics ( Look and feel)

Q

Qualité perçue

A

Perceived quality

Q

Les composants ou le produit en entier sont fabriqués exactement comme conçus

A

Conformance to specification