Week 9: Organisational Communication:

Question 1

what is informational communication?

Answer 1

transfer of information between a sender and receiver through media

Question 2

what is constitutive comm?

Answer 2

fundamental process that shapes our social reality; about creating and interpreting meaning in our lives

Question 3

Process of comm?

Answer 3

sender
message
receiver
feedback

Question 4

Medium richness

Answer 4

indicates how well a particular medium conveys info and promotes learning

Question 5

Rich medium:

Answer 5

best for non-routine situation and to avoid oversimplification

Question 6

Lean medium

Answer 6

best for routine situation and to avoid overloading

Question 7

formal communication channels?

Answer 7

follow chain of command and are recognised as offical
vertical
horizontal
external

Question 8

informal comm channel?

Answer 8

develop outside formal structure and don’t follow chain of command
not defined by org’s structural hierarchy
e.g. rumour, grapevine, management by wandering around

Question 9

comm types?

Answer 9

Body language
Verbal intonation
Written communication
Oral communication

Question 10

Information processing barriers

Answer 10

Filtering (manipulate info for self), 
Selective perception (selective seeing/hearing based on needs or personal characteristics, 
Information overload (info processing demands on indvi’s time exceed supply of time available for processing)