Week 7: Organising change and managing resistance

Question 1

Changes that have already occurred include

Answer 1

marketplace is become more segmented and moving towards more niche products, more competitors offering targeted products, innovative changes, chine/india and offshore supplies change way we work, knowledge not info is becoming new competitive advantage

Question 2

Reactive change

Answer 2

changes in response

Question 3

proactive change

Answer 3

make carefully thought-out changes in anticipation of possible or expected problems or opportunities aka planned change

Question 4

process of change - lewins change model

Answer 4

Unfreezing: creating motivation to change, Changing: learning new ways of doing things, Refreezing: making new ways normal

Question 5

degree to fear change?

Answer 5

o Least threatening: adaptive change: reintroduce familiar practice
o Somewhat: innovative change: introduce practice new to org
o Very: radically innovative change: introduce new practice new to industry

Question 6

what is organisational development?

Answer 6

o Set of techniques for implementing planned change to make ppl and org more effective
o OD used for managing conflict, revitalizing organistion, adapting to mergers

Question 7

process of OD?

Answer 7

1. Diagnosis, 2. Intervention, 3. Evaluation, 4. Feedback