Week 9: Communication Processes

Question 1

Describe the 5 steps of Effective Therapeutic Communication

Answer 1

1. Being Empathetic: Allows connection with patients.
2. Creating a trusting Relationship: Helps acceptance of medical advice and opinions.
3. Therapeutic use of Questions: Helps in collecting information and establishing medical history.
4. Therapeutic use of silences: Can have cultural implications, conveys active listening.
5. The impact of self-disclosure: Be on caution whole telling something about yourself.

Question 2

Define Therapeutic Communication

Answer 2

The interpersonal exchange using verbal and non-verbal messages, that culminates in someone being helped to overcome stress, anxiety, fear or other emotional experiences that cause distress.