WEEK 7 -Perception and communication Flashcards
The primary intention of communication in practice should be:
•to increase understanding; •to improve relations between employees in an organisation; •to improve individual motivation; •to improve performance.
communication is always most effective when it is two-way. Communication must involve:
•listening skills — notice how few people today actively listen; most are selective in what they hear; •reacting to information received from above or below; •passing on information to others.
Accuracy depends on how reliable the source of the information is. The major source should be
individual partners/managers and to impart information is very much their responsibility.
The very process of giving and receiving information must increase managers’
awareness and effectiveness People in work groups learn to trust and respect managers whose information is accurate and reliable, and to consider them well informed.
Communication policy will
•Employees will feel more involved with the job they do if they are well informed and can see the significance of their work. •If individuals are well informed about their job circumstances, their job satisfaction is likely to be higher than if they are frustrated through lack of information. •Increasing job satisfaction reduces absenteeism and labour turnover. ten problems that arise at work are the direct result of misunderstandings
Management Bad communication
Some managers do not wish to pass on information openly Many managers ignore the need for communication until they are faced with change
The most vital factors in communication are
relevance and accuracy.
Communication Relevance.
Employees are interested in their employers’ fortunes, the current state of the market, the performance of competitors and the future prospects of the organisation. The secret must be to present the information as it affects them.
Communication Accuracy
The information should come from the immediate superior and should be given in such a way that the work group can check and clarify its understanding. The information must be honest and accurate; if not, the work group will soon find out and the manager’s and organisation’s credibility may be destroyed
information which employees should ideally be aware of includes
Progress Profitability Plans Policies People If employees perceive that they have not been given all the available information, they can become suspicious and feel that the information itself may not be accurate
Individual employees. Main concerns will be
•pay/conditions; •physical environment; •job/purpose/relation to others; •future prospects.
How long should a meeting be
over an hour is probably too long Managers must avoid putting across too much information. People can only absorb so much at one time
The points a manager needs to consider are:
•What information does the work group need to work effectively? •What are the current concerns of the work group?•Do they have the information they need about these concerns? •Does this information need to come from the manager or other sources?
Audience Key points
•Know and understand the needs of the audience. •Consider their interests and concerns. •Stick to the facts. •Choose an appropriate style or method of presentation. •Be consistent — and listen, listen, listen.
Communications policy and practice
•Check the organisation’s policy on communication. •Regularly monitor existing communication practice, particularly in your own working group •Consider the needs of the individuals and groups and the relationships that exist between them. •Consider, organisationally, the timing and context in which communication is taking place.
Production of a written report usually follows a standard
