WEEK 18 - Managing change Flashcards
Most important part of managing change
People
What to do before the change?
Exploration phase - is change needed
Planning phase - collect/interpret information to understand the problem, develop objectives, decide approach, involve stakeholders
Action phase - implement monitor and review
Integration - integrate, embed and evaluate
Use PESTLE
Manage Change model?
John kotters 8 step theory
Lewis 3 phase process
Reasons for opposing change
Loss of control Loss of face Loss of identity Loss of competence Excessive personal uncertainty Surprise More work Past resentments Unintended consequences Real threats
Minimising problems of change
Trust Shared commitment Team management Co-operation HRM action programme Incentives Socio-technical maintenance Job design Methods of work Relations job/task
Address opposition
Avoid unnecessary change
Communication Education Participation Involvement Support Development Negotiation Bargaining Building coalitions Alliances Manipulation Co-option
Two authors on change
Kotter and Schlesinger (1979)said :
There are many factors that can cause people to resist change in the workplace. Including:
Self interest - thus is where the person is interested with personal concerns rather than the needs of the organisation
Misunderstanding
Dislike
Good manager should take note of personal circumstances that can cause opposition to the change. Though you can never please all the people all of the time, so doing the right thing is important
How often does change fail
66% fail
34 % success
