Week 6 - Ch. 12

Question 1

accommodating

Answer 1

a lose-win conflict style in which the communicator submits to a situation rather than attempting to have her or her needs met.

Question 2

avoiding

Answer 2

a lose-lose conflict style in which the parties ignore the problem at hand

Question 3

collaborating

Answer 3

a conflict management style that seeks win-win solutions

Question 4

competing

Answer 4

a win-lose approach to conflicts that seeks to resolve them in one’s own way.

Question 5

complementary conflict style

Answer 5

a relational conflict style in which partners use different but mutually reinforcing behaviors.

Question 6

compromising

Answer 6

an approach to conflict resolution in which both parties attain at least part of what they wanted through self-sacrifice

Question 7

conflict

Answer 7

an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.

Question 8

conflict ritual

Answer 8

an unacknowledged repeating pattern of interlocking behavior used by participants in a conflict

Question 9

crazymaking

Answer 9

an indirect expression of aggression delivered in a way that allows the sender to maintain a facade of kindness.

Question 10

direct aggression

Answer 10

a criticism or demand that threatens the face of the person at whom it is directed.

Question 11

parallel conflict style

Answer 11

a relational conflict style in which the approach of the partners varies from one situation to another.

Question 12

passive aggression

Answer 12

an indirect expression of aggression delivered in a way that allows the sender to maintain a facade of kindness. same as crazy making.

Question 13

relational conflict style

Answer 13

a pattern of managing disagreements that repeats itself over time in a relationship

Question 14

symmetrical conflict style

Answer 14

a relational conflict style in which both partners use the same tactics.