Week 4 - Ch. 5 Flashcards
debilitative emotions
emotions that prevent a person from functioning effectively
emotional contagion
the process by which emotions are transferred from one person to another
emotional intelligence (EQ)
the ability to understand and manage one’s own emotions and be sensitive to other’s feelings
emotion labor
managing and even suppressing emotions when doing so is both appropriate and necessary
facilitative emotions
emotions that contribute to effective functioning
fallacy of approval
the irrational belief that it is vital to win the approval of virtually every person a communicator deals with.
fallacy of catastrophic expectations
the irrational belief that the worst possible outcome will probably occur.
fallacy of causation
the irrational belief that emotions are caused by others and not by the person who has them.
fallacy of helplessness
the irrational belief that satisfaction in life is determined by forces beyond one’s control.
fallacy of overgeneralization
irrational beliefs in which (1) conclusions (usually negative) are based on limited evidence, or (2) communicators exaggerate their shortcomings.
fallacy of perfection
the irrational belief that a worth-while communicator should be able to handle every situation with complete confidence and skill
fallacy of shoulds
the irrational belief that people should behave in the most desirable way.
reappraisal
rethinking the meaning of emotionally charged events in ways that alter their emotional impact.
rumination
dwelling persistently on negative thoughts that, in turn, intensifies negative feelings.
self-talk
the nonvocal process of thinking. sometimes referred to as intrapersonal communication.
