Week 5 - Ch. 8 & 9

Question 1

advising

Answer 1

a listening response in which the receiver offers suggestions about how the speaker should deal with a problem.

Question 2

ambushing

Answer 2

a style in which the receiver listens carefully in order to gather information to use in an attack on the speaker

Question 3

analyzing

Answer 3

a listening response in which the receiver offers an interpretation of the speaker’s message.

Question 4

attending

Answer 4

the process of filtering out some messages and focusing on others.

Question 5

counterfeit questions

Answer 5

Questions that disguise the speaker’s true motives, which do not include a genuine desire to understand the other person.

Question 6

defensive listening

Answer 6

a response style in which the receiver perceives a speaker’s comments as an attack.

Question 7

hearing

Answer 7

the physiological dimension of listening.

Question 8

insensitive listening

Answer 8

failure to recognize the thoughts or feelings that are not directly expressed by a speaker.

Question 9

insulated listening

Answer 9

a style in which the receiver ignores undesirable information

Question 10

judging

Answer 10

a listening response in which the receiver evaluates the sender’s message either favorably or unfavorably.

Question 11

listening

Answer 11

process that consists of hearing, attending, understanding, responding, and remembering others’ messages.

Question 12

listening fidelity

Answer 12

the degree of congruence between what a listener understands and what the message sender was attempting to communicate.

Question 13

mindful listening

Answer 13

giving careful and thoughtful attention and responses to the messages we receive.

Question 14

mindless listening

Answer 14

reacting to others’ messages automatically and routinely without much mental investment.

Question 15

paraphrasing

Answer 15

restating a speaker’s thoughts or feelings in the listener’s own words.

Question 16

prompting

Answer 16

using silences and brief statements of encouragement to draw out a speaker.

Question 17

pseudolistening

Answer 17

an imitation of true listening in which the receiver’s mind is elsewhere.

Question 18

questioning

Answer 18

a listening response in which the receiver seeks additional information from the sender.

Question 19

remembering

Answer 19

ability to recall information

Question 20

responding

Answer 20

giving observable feedback to the speaker

Question 21

selective listening

Answer 21

a listening style in which the receiver responds only to messages that interest him or her.

Question 22

sincere questions

Answer 22

attempts to elicit information that enable the asker to understand the other person.

Question 23

stage-hogging

Answer 23

a listening style in which the receiver is more concerned with making his or her own point than in understanding the speaker.

Question 24

supporting

Answer 24

a listening response that demonstrates solidarity with a speaker’s situation.

Question 25

understanding

Answer 25

occurs when sense is made of a message.

Question 26

affinity

Answer 26

the degree to which persons like or appreciate one another.

Question 27

avoiding

Answer 27

conflict style - a lose-lose conflict style in which the parties ignore the problem at hand. relational stage - a stage of relational deterioration immediately before terminating in which the parties minimize contact with one another.

Question 28

bonding

Answer 28

a stage of relational development in which the parties make symbolic public gestures to show that their relationship exists.

Question 29

circumscribing

Answer 29

a stage of relational deterioration in which partners begin to reduce the scope of their contact and commitment to one another.

Question 30

connection-autonomy dialectic

Answer 30

the tension between the need for integration and the need for independence in a relationship.

Question 31

control

Answer 31

the social need to influence others

Question 32

dialectical tensions

Answer 32

inherent conflicts that arise when two opposing or incompatible forces exist simultaneously.

Question 33

differentiating

Answer 33

a relational stage in which the parties reestablish their individual identities after having bonded together.

Question 34

experimenting

Answer 34

an early stage in relational development consisting of a search for common ground. if the experimentation is successful, then the relationship will progress to intensifying. If not, it may go no further.

Question 35

immediacy

Answer 35

the degree of interest and attention that we feel toward and communicate to others.

Question 36

initiating

Answer 36

the first stage in relational development in which the parties express interest in one another.

Question 37

integrating

Answer 37

a stage of relational development in which the parties begin to take on a single identity.

Question 38

intensifying

Answer 38

a stage of relational development that precedes integrating in which the parties move toward integration by increasing the amount of contact and the breadth and depth of self-disclosure.

Question 39

metacommunication

Answer 39

messages (usually relational) that refer to other messages, communication about communication.

Question 40

openness-privacy dialectic

Answer 40

the tension between the need for disclosure and the need for secrecy in a relationship.

Question 41

predictability-novelty dialectic

Answer 41

the tension between the need for stability and the need for change in a relationship.

Question 42

relational maintenance

Answer 42

communication aimed at keeping relationships operating smoothly and satisfactorily

Question 43

relational transgressions

Answer 43

One partner's violation of the explicit or implicit terms of the relationship, letter the other one down in some important way.

Question 44

respect

Answer 44

the social need to be held in esteem by others.

Question 45

social support

Answer 45

assistance for others provided through emotional, informational, or instrumental resources.

Question 46

stagnating

Answer 46

a stage of relational deterioration characterized by declining enthusiasm and by standardized forms of behavior.

Question 47

terminating

Answer 47

the concluding stage of relational deterioration, characterized by the acknowledgment of one or both parties that the relationship is over.