Week 5 - Ch. 8 & 9 Flashcards
advising
a listening response in which the receiver offers suggestions about how the speaker should deal with a problem.
ambushing
a style in which the receiver listens carefully in order to gather information to use in an attack on the speaker
analyzing
a listening response in which the receiver offers an interpretation of the speaker’s message.
attending
the process of filtering out some messages and focusing on others.
counterfeit questions
Questions that disguise the speaker’s true motives, which do not include a genuine desire to understand the other person.
defensive listening
a response style in which the receiver perceives a speaker’s comments as an attack.
hearing
the physiological dimension of listening.
insensitive listening
failure to recognize the thoughts or feelings that are not directly expressed by a speaker.
insulated listening
a style in which the receiver ignores undesirable information
judging
a listening response in which the receiver evaluates the sender’s message either favorably or unfavorably.
listening
process that consists of hearing, attending, understanding, responding, and remembering others’ messages.
listening fidelity
the degree of congruence between what a listener understands and what the message sender was attempting to communicate.
mindful listening
giving careful and thoughtful attention and responses to the messages we receive.
mindless listening
reacting to others’ messages automatically and routinely without much mental investment.
paraphrasing
restating a speaker’s thoughts or feelings in the listener’s own words.
prompting
using silences and brief statements of encouragement to draw out a speaker.
pseudolistening
an imitation of true listening in which the receiver’s mind is elsewhere.
questioning
a listening response in which the receiver seeks additional information from the sender.
remembering
ability to recall information
responding
giving observable feedback to the speaker
selective listening
a listening style in which the receiver responds only to messages that interest him or her.
sincere questions
attempts to elicit information that enable the asker to understand the other person.
stage-hogging
a listening style in which the receiver is more concerned with making his or her own point than in understanding the speaker.
supporting
a listening response that demonstrates solidarity with a speaker’s situation.
understanding
occurs when sense is made of a message.
affinity
the degree to which persons like or appreciate one another.
avoiding
conflict style - a lose-lose conflict style in which the parties ignore the problem at hand.
relational stage - a stage of relational deterioration immediately before terminating in which the parties minimize contact with one another.
bonding
a stage of relational development in which the parties make symbolic public gestures to show that their relationship exists.
circumscribing
a stage of relational deterioration in which partners begin to reduce the scope of their contact and commitment to one another.
connection-autonomy dialectic
the tension between the need for integration and the need for independence in a relationship.
control
the social need to influence others
dialectical tensions
inherent conflicts that arise when two opposing or incompatible forces exist simultaneously.
differentiating
a relational stage in which the parties reestablish their individual identities after having bonded together.
experimenting
an early stage in relational development consisting of a search for common ground. if the experimentation is successful, then the relationship will progress to intensifying. If not, it may go no further.
immediacy
the degree of interest and attention that we feel toward and communicate to others.
initiating
the first stage in relational development in which the parties express interest in one another.
integrating
a stage of relational development in which the parties begin to take on a single identity.
intensifying
a stage of relational development that precedes integrating in which the parties move toward integration by increasing the amount of contact and the breadth and depth of self-disclosure.
metacommunication
messages (usually relational) that refer to other messages, communication about communication.
openness-privacy dialectic
the tension between the need for disclosure and the need for secrecy in a relationship.
predictability-novelty dialectic
the tension between the need for stability and the need for change in a relationship.
relational maintenance
communication aimed at keeping relationships operating smoothly and satisfactorily
relational transgressions
One partner’s violation of the explicit or implicit terms of the relationship, letter the other one down in some important way.
respect
the social need to be held in esteem by others.
social support
assistance for others provided through emotional, informational, or instrumental resources.
stagnating
a stage of relational deterioration characterized by declining enthusiasm and by standardized forms of behavior.
terminating
the concluding stage of relational deterioration, characterized by the acknowledgment of one or both parties that the relationship is over.
