week 5 Flashcards
what is culture
the characteristics and knowledge of a particular society or group of people
what does culture refer to
the knowledge, beliefs, experiences, values, roles and customs acquired by a group of people in the course of generations
what are culture norms based on
local knowledge, life rules, religious beliefs, group values
what are taboos based on
rules, phobias and anxiety
our personal cultures (addressing)
age developmental disability disability (acquired) religion and spirituality ethnicity and culture socioeconomic status sexual orientation indigenous heritage and colonisation national origin, immigration, refugee status and language gender and sex
what are the 6 dimensions to cultural similarities and differences
individualism power distance masculinity uncertainty avoidance long term orientation indulgence
what is individualism
extent to which a person is viewed as independent from others (vs. interdependent)
what is power distance
extent to which people accept and expect power is unequally distributed
what is masculinity
extent to which use of force, control and power is accepted and gender roles endorsed
what is uncertainty avoidance
extent to which uncertainty and ambiguity is tolerated
what is long term orientation
extent of focus on preparing for the future
what is indulgence
extent to which freedom and acting on impulses is good and valued
characteristics of formal communication styles
value silence physical closeness soft eye contact minimal body language formal greeting high context
characteristics of informal communication styles
avoid silence physical distance direct eye contact animated body language short greeting low context
direct communication styles characteristics
individual self asserting use "I" focus on what is said disagreement valued
indirect communication styles characteristics
not personal face unassuming uses "we" focus on what is implied harmony valued
affective language
cultures with high affect show their feelings plainly by laughing, smiling, grimacing, scowling, shouting etc
neutral language
cultures do not telegraph their feelings, but keep them carefully controlled and subdued
what is facework
how you present yourself so others see you in a particular way
what does low context mean
meaning is conveyed verbally and is explicit
what does high context mean
meaning is conveyed by situation and context
what is cultural competence
developing an understanding of other cultures
thinking within other cultures frameworks
acquires skills to adapt communication to other cultural settings
what is cultural awareness
self-reflection on own culture and know own discrimination and stereotyping
awareness of cultural, social and historical factors
acquire skills to adjust behaviour with people from other cultures
what are the goals of cultural safety training
to examine ones own realities and attitudes brought to each new person encountered in practice
be open-minded and flexible in attitudes
not to victim blame
what is language concordant care
healthcare providers speak the same language as the patients first language
what is language discord
health providers and patients speak different first languages
what does language discordant care result in?
miscomprehension
poor health outcomes
higher cost to the society
low level of patient satisfaction
types of cultural adaptation
surface and deep
what is surface adaptation?
observable, superficial characteristics (eg. language, food, location, clothing)
deep cultural adaptation
cultural, social, historical, environmental and psychological characteristics (eg. the meaning of health, social norms)
