week 1 Flashcards
what is denotative meaning?
a words main meaning (dictionary definition of a word)
what is connotative meaning?
the subjective meaning of a word, impacted upon personality, past experience, context, or personal circumstances
ineffective types of communication
hearing only evaluative (judgemental) listening stereotypes excessive filtering/bias listening interrupting and inappropriate advice giving
effective communication
active listening
good micro skills (verbal and nonverbal behaviours to engage)
client centred/other orientated
recognise and work to manage biases
what happens to providers skills over time? and why?
they deteriorate over time as training suppresses empathy and become less holistic over time
what is a receiver?
second person
what is the sender?
first person
what is the observer?
third person
what fraction of patients leave with unanswered questions?
1/3
what fraction of patients dont follow medical advice?
2/5
why might people not follow medical advice?
the information was too difficult to understand
the task is too difficult
they dont agree with the advice
how much information do patients remember or understand?
half
how to communicate professionally?
honest, sincere, trustworthy, respectful
maintain confidentiality
collaborates with relevant health professionals
supports, educates, coaches and counsels patients
dont discriminate
what does the sender do?
is the person who encodes the message for delivery
what does the receiver do?
the person who decodes the message
what is something that interferes with how accurately a message is sent or perceived?
noise both physical eg. sirens and psychological eg. thinking you’re going to miss the bus
what is the context regarding messages?
the overarching physical of psychological environment that guides how a message will be interpreted. eg, denotative and connotative
what is other orientated?
a perspective that is taken during communication where your focus is on the needs/wants of the person and not your own
what is evaluative (judgemental) listening
when you listen to what someone has to say but will do so while making judgements about that persona and the way that person is proceeding with the topic of the conversation
what can you do instead of evaluative listening?
critical listening
active listening
what is critical listening
evaluates information they are being given without using this info to form an unhelpful judgement of the person they are listening to
what is active listening?
a form of listening in which the listener makes verbal and non-verbal contributions to the conversation with the intention of understanding the speakers message
what is stereotyping?
abbreviated or simplified perceptions of people that are often misleading or inaccurate
what is filtering?
the unconscious blocking of parts of a message to only process information that conforms to your point of view, potentially resulting in biased listening
why do you want to avoid giving patients advice?
it impacts their ability to form personal agency
what is personal agency
the belief that you can successfully manage your environment and the hurdles that this environment may present you with
what type of role do you need to adopt to be an effective communicator?
a second person role and be other oriented
what is a common form of interrupting?
finishing someone’s sentence or cutting someone off mid-sentence to ask them a question
what are the two types of interruptions?
malignant (unacceptable interruption)
benign (acceptable interruption)
what is the outcome of evaluative/judgement listening?
giving inappropriate advice
what is the least effective learning style?
Habitual action
what is habitual action?
lower-order learning style based on the rote learning information without really stopping to think about how that information integrates into your worldview
what is the most effective learning style?
critical reflection
what is the understanding learning style?
lower-order learning style based on questioning and comprehending information without putting further thought into the topic
what are the types of learning styles? Rank them worst to best
habitual action (worst)
understanding
reflection
critical reflection (best)
what is the reflection learning style?
the contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication
what is critical reflection learning style?
higher-order reflective learning style that incorporates reflection but also moves beyond this when students question their assumptions and alter their perceptions of things to potentially change their future behaviour
what is reflection?
the contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication
