week 3 Flashcards

1
Q

what are micro skills

A

the verbal and non-verbal behaviours that you perform with the aim of engaging with another person in an effective exchange of messages

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2
Q

why are micro skills important

A

help the client to tell their story
develop the relationship
enable reflection and choice
create a new experience

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3
Q

what is an essential non-verbal micro skill

A
attending (physically) by being: (SOLER)
square 
open 
lean in 
eye contact 
relaxed
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4
Q

essential verbal micro skills

A
minimal responses 
paraphrasing 
- reflecting content 
- reflecting feelings 
effective questioning 
summarising 
clarifying
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5
Q

what is attending

A

physical attending (SOLER)
expressiveness
mirroring posture

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6
Q

what is the value of attending

A
conveying availability and presence 
supports a sense of safety and comfort 
encourages clients to keep talking 
helps us the be genuine 
demonstrates empathy and compassion
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7
Q

what do you need to be mindful of when attending

A
agreeing 
endorsing 
stereotypical counsellor mannerisms 
not responsive to client 
fakeness
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8
Q

define mind reading

A

assuming you know what the other person feels and thinks without asking

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9
Q

define rehearsing

A

planning what you want to say next and missing whats being said now

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10
Q

define filtering

A

listening only to things that are important or relevant to you and ignoring the rest (even if its important to the other person)

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11
Q

define judging

A

evaluating the other person and what they said rather than really trying to understand how they see the world

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12
Q

define daydreaming

A

getting caught in memories or fantasies while someone is talking to you

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13
Q

define advising

A

looking for suggestions and solutions instead of listening and understanding

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14
Q

define sparring

A

invalidating the other person by arguing and debating

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15
Q

define being right

A

resisting and ignoring any communication that suggests you are wrong or should change

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16
Q

define derailing

A

flat out changing the subject as soon as you hear anything that bothers or threatens you

17
Q

define placating

A

agreeing too quickly without really listening to the other persons feelings or concerns