week 11 Flashcards
what is power
the perception that a person has the capacity to impact on the beliefs, attitudes or behaviour of another person
what are the principles of power
its part of all interpersonal messages varies from person to person can be used unfairly follows principle of least interest varies across culture
what is power distance?
the perception by those with less power of the magnitude of distance or gap between those who have power and those who do not
what are the types of power
reward power legitimate power information power expert power referent power coercive power
what is reward power
reward power occurs when one person perceives that another person can reward them
eg. when parents give their kid a treat if they potty train correctly
what is legitimate power
occurs when a person holds a position or title that gives them formal power
eg. police officers
what is information power
is attributed to people whose position allows them access to info that may be of use to you or that may have an impact on you
eg. lecturers
what is expert power
expert power exists in relationships where you perceive someone to be an expert in an area of importance or relevance to your needs, or you think they possess skills/knowledge that will somehow benefit you.
eg. coaches, teachers, mentors
what is a referent power
charismatic and persuasive person
eg. referent power is the power that makes younger siblings idolise their older sibling
what is coercive power
ability to punish or hold something over another
eg. being grounded by parents for not doing —
what is conflict
when the ideas, beliefs or goals of one person are at odds with the ideas, beliefs or goals of another person
how can conflict be expressed
overtly
covertly
what is overt conflict
conflict expressed in an obvious manner
what is covert conflict
conflict done in an indirect manner
what is a communication style is a form of covert expression of conflict
passive-aggressive
what impacts the way you express conflict
your cultural and social group
how can conflict be beneficial
conflict helps you to get stuff off your chest
helps you understand someone better and foster a closer relationship
ways you manage conflict
forcing withdrawing accomodating compromising collaborating
how do you manage conflict using forcing
a style of resolving conflict that disrespects the other persons rights and threatens them into acting according to your wishes
eg. you lose, I win scenario
how do you resolve conflict using withdrawing
a style of resolution for conflict where you physically or psychologically remove yourself from the conflict
eg. You lose, I lose scenario
how do you resolve conflict using compromising
a style of resolution that both parties negotiate to give us some of their wants in order to reach an agreement
eg. you lose, I lose scenario
how do you resolve conflict using accomodating
a style of resolving conflict where you give up your needs and agree with the other person in an effort to end the conflict
eg. you win, I lose scenarios
how to resolve conflict with collaborating
a style of resolution for conflict where both parties problem-solve their disagreement to identify a solution that satisfies the needs of both parties
eg. i win, you win scenarios
what is mediation
a collaborative approach to dispute resolution that involves a third person or mediator assisted the conflicted parties to reach a mutually satisfying solution to their conflict
what are the principles of mediation
the mediation process is voluntary with participants free to withdraw
mediators must maintain a position of neutrality, they may offer information but not advice
mediators must remain impartial so as to conduct themselves in a fair and equitable matter
mediation is a confidential process
mediation in a formal setting cannot be used in any legal documentation
skills needed for mediation
establish rapport attending to questioning style pick up verbal cues pick up non-verbal cues demonstrate acceptance of the patient clarify ambiguities summarise
what are the goals of mediation
empowerment
recognition
enable parties to seek a solution
what does empowerment do in mediation
enable parties to define their issues and present a solution
what does recognition do in mediation
acknowledge each perspective without judgement
what does the mediator do
manages power imbalances
ensures patient safety and comfort
conducts the mediation in a fair impartial way
discloses bias
provides opportunities for participants to speak
allows each participant sufficient time for decision making
encourages and supports negiotation
acts ethically
maintains confidentiality
keeps their talking limited
how to have a patient-oriented perspective
ensure support
provide tools for improved communication and memory
how do you ensure support
others to be involved in these conversations
connecting with other support services
being empathic and taking the time needed
what tools are needed to improve communication and memory
handouts with information shared in session to keep for after the session
avoiding jargon to make things easier to read
opportunities to follow up with questions
patient question prompt list
why are patient questions prompt lists helpful
they were developed to help patients in the stressful time of dealing with diagnosis and making treatment decisions
can stimulate conversation and increase engagement and understanding
who benefits from patient question prompt list
patients
carers
providers
