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PYB007 > week 11 > Flashcards

week 11 Flashcards

1
Q

what is power

A

the perception that a person has the capacity to impact on the beliefs, attitudes or behaviour of another person

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2
Q

what are the principles of power

A 
its part of all interpersonal messages 
varies from person to person
can be used unfairly 
follows principle of least interest 
varies across culture
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3
Q

what is power distance?

A

the perception by those with less power of the magnitude of distance or gap between those who have power and those who do not

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4
Q

what are the types of power

A 
reward power
legitimate power
information power
expert power
referent power
coercive power
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5
Q

what is reward power

A

reward power occurs when one person perceives that another person can reward them
eg. when parents give their kid a treat if they potty train correctly

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6
Q

what is legitimate power

A

occurs when a person holds a position or title that gives them formal power
eg. police officers

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7
Q

what is information power

A

is attributed to people whose position allows them access to info that may be of use to you or that may have an impact on you
eg. lecturers

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8
Q

what is expert power

A

expert power exists in relationships where you perceive someone to be an expert in an area of importance or relevance to your needs, or you think they possess skills/knowledge that will somehow benefit you.
eg. coaches, teachers, mentors

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9
Q

what is a referent power

A

charismatic and persuasive person

eg. referent power is the power that makes younger siblings idolise their older sibling

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10
Q

what is coercive power

A

ability to punish or hold something over another

eg. being grounded by parents for not doing —

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11
Q

what is conflict

A

when the ideas, beliefs or goals of one person are at odds with the ideas, beliefs or goals of another person

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12
Q

how can conflict be expressed

A

overtly

covertly

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13
Q

what is overt conflict

A

conflict expressed in an obvious manner

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14
Q

what is covert conflict

A

conflict done in an indirect manner

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15
Q

what is a communication style is a form of covert expression of conflict

A

passive-aggressive

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16
Q

what impacts the way you express conflict

A

your cultural and social group

17
Q

how can conflict be beneficial

A

conflict helps you to get stuff off your chest

helps you understand someone better and foster a closer relationship

18
Q

ways you manage conflict

A 
forcing
withdrawing 
accomodating 
compromising 
collaborating
19
Q

how do you manage conflict using forcing

A

a style of resolving conflict that disrespects the other persons rights and threatens them into acting according to your wishes
eg. you lose, I win scenario

20
Q

how do you resolve conflict using withdrawing

A

a style of resolution for conflict where you physically or psychologically remove yourself from the conflict
eg. You lose, I lose scenario

21
Q

how do you resolve conflict using compromising

A

a style of resolution that both parties negotiate to give us some of their wants in order to reach an agreement
eg. you lose, I lose scenario

22
Q

how do you resolve conflict using accomodating

A

a style of resolving conflict where you give up your needs and agree with the other person in an effort to end the conflict
eg. you win, I lose scenarios

23
Q

how to resolve conflict with collaborating

A

a style of resolution for conflict where both parties problem-solve their disagreement to identify a solution that satisfies the needs of both parties
eg. i win, you win scenarios

24
Q

what is mediation

A

a collaborative approach to dispute resolution that involves a third person or mediator assisted the conflicted parties to reach a mutually satisfying solution to their conflict

25
Q

what are the principles of mediation

A

the mediation process is voluntary with participants free to withdraw
mediators must maintain a position of neutrality, they may offer information but not advice
mediators must remain impartial so as to conduct themselves in a fair and equitable matter
mediation is a confidential process
mediation in a formal setting cannot be used in any legal documentation

26
Q

skills needed for mediation

A 
establish rapport 
attending to questioning style 
pick up verbal cues 
pick up non-verbal cues 
demonstrate acceptance of the patient 
clarify ambiguities 
summarise
27
Q

what are the goals of mediation

A

empowerment
recognition
enable parties to seek a solution

28
Q

what does empowerment do in mediation

A

enable parties to define their issues and present a solution

29
Q

what does recognition do in mediation

A

acknowledge each perspective without judgement

30
Q

what does the mediator do

A

manages power imbalances
ensures patient safety and comfort
conducts the mediation in a fair impartial way
discloses bias
provides opportunities for participants to speak
allows each participant sufficient time for decision making
encourages and supports negiotation
acts ethically
maintains confidentiality
keeps their talking limited

31
Q

how to have a patient-oriented perspective

A

ensure support

provide tools for improved communication and memory

32
Q

how do you ensure support

A

others to be involved in these conversations
connecting with other support services
being empathic and taking the time needed

33
Q

what tools are needed to improve communication and memory

A

handouts with information shared in session to keep for after the session
avoiding jargon to make things easier to read
opportunities to follow up with questions
patient question prompt list

34
Q

why are patient questions prompt lists helpful

A

they were developed to help patients in the stressful time of dealing with diagnosis and making treatment decisions
can stimulate conversation and increase engagement and understanding

35
Q

who benefits from patient question prompt list

A

patients
carers
providers

PYB007 (9 decks)

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