Week 15: Communication and Influence (Ch. 15) Flashcards
Estimated prevalence of email and meetings
Estimated prevalence of email and meetings
23% of daily tasks involve email
205 billion of emails worlwide of which 15% are spam.
82 emails a day for average person
Meeting Prevelance:
Avg meetings per day: 3
Avg time spent in meetings ~ 1hour (158min total)
more meetings per day=more tired!
Non-verbal behaviors, effects
Nonverbal feedback from managers affects
employee behavior:
* POSITIVE: Smiles, head nods, eye contact
* NEGATIVE: Frowns, head shaking, no eye
contact, eye rolling
Positive feedback builds good interpersonal relations
Tips on communicating with email
- Be clear and concise
- Use subject line effectively
- Rarely use graphics/attachments
- Never assume privacy
- Inform recipient about replying
- Always include your name and other
relevant information - Business email should read like a business
letter – header/closing/proofed
Types and outcomes of influence
Types
* Consultation
* Rational Persuasion
* Insipirational appeals
* Ingratiating ractics
* Coalition tactics
* Pressure tactics
* Upward appeals
* Exchange tactics
Outcomes
* Resistance
* Compliance
* Acceptance
Cultural differences
United States
1) Rational persuasion
2) Exchange
3) Ingratiation
China
1) Rational persuasion
2) Ingratiation
3) Coalition
4) Exchange
5) Gifts/favors!
Perception process and problems
Perception problems
Selective perception is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.
Closure is the tendency to fill in the gaps where information is missing, that is, to assume that what we don’t know is consistent with what we already do know.
Communication process
Active listening
Active listening means assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you’ve accurately heard what he or she said.
