Week 10 - Changing Organizations (Ch. 7) Flashcards
Experiential and compression innovation
1. Experiential (Discontinuous)–technological breakthrough, future much different than past (electricity)
–Uncertain environments
–Intuition, flexibility
–Goal: New product/service
Example: driverless cars
–harder to create
2. Compression (Incremental)–improvements
–Certain environments
–Series of steps, small improvements on the already existing theory
–Goal: faster/cheaper/better
Example: iPhones
–set goals a bit better than before
Creative work environment components
1. Encouragement from:
–Organization —”no idea is too crazy to be discussed”
–Supervisor—encouragement sharing instead of hiding, give every idea a chance
–Work Group—disagree about ideas/debate/constructive criticism
2. Challenge
–Stimulate creativity in challenging environments (when work is demanding that tends to bring out the best in people)
3. Lack of impediments
–Personal or political conflicts, inflexibility in thinking, power struggles
4. Freedom
–Giving to employees control for what they do/ownership (credit for what you come up with)
Two factors not mentioned in book that help:
–Expertise: Must have old ideas (creativity is old ideas that have never been done before)
Connecting ideas in new ways (ideas must be there in order to be connected)
–Positive mood: Improves mental flexibility, will be more creative if you are in a better mood
Resistance to change
3 reasons
1. Self-interest
People don’t like to change, most people fear that in changing they have to give up do something that they like now for an uncertainty long term benefit
2. Misunderstanding and distrust
When things need to change people might not understand the reasons why or they may not trust top mgmt telling them why they should change
3. General intolerance
We feel uncomfortable and want to retreat to our comfort zones (feel threatened)
What to do when employees resist
UNFREEZE–>
share reasons, empathize, communicate–>
CHANGE–>
explain, champion, opportunities for feedback, offer security, educate, no rush–>
FREEZE
encouragement, don’t underestimate this phase
