week 14 Flashcards
1
Q
Why do we summarize the consultation
A
- Shows the patient that you ar engaged and listening
- Ensures accuracy
-Gives the patients a chance to clarify or add forgotten details
-Allows clarification
2
Q
When does summarisation occur during the consultation
A
- During and at the end
3
Q
Why do we confirm details during history taking of the patient
A
To not oversee or misinterpret important information
4
Q
Give an example of the doctor confirming the details with the client- how would he say it
A
- Befor we move on, i just wanted to check ive understood everything we have talked abt
5
Q
What is signposting
A
- A communication technique that is used to help shift the conversation smoothly from one topic to another
6
Q
What are the effects of signposting in relation with the patient
A
- It prepares the patient for additional imformation gathering
- Ensures the converison flows naturally and logically
-Helps introduce a sensitive topic
7
Q
Show an example of signposting
A
- Now that we have talked abt x , i would like to ask you some questions regarding your family medical history
8
Q
What are filler words
A
-Some techniques that can reassure the patient that we are listening can be simply nodding, choosing correct facial expressions or using appropiate filler word such as :
- i see
- right
- yes
