Midterm content 1 Flashcards
What is communication
Fundamental clinical skill that establishes a trusting relationship with the patient
Why is effective communication so important
- To establish a good patient doctor rapport
-To develop a respectful understanding - To recieve less patient complations
Name the components involved in the communication process
- Sender
-Encoding
-Message
-Decoding
-Reciever
-Feedback
What are they types of communication
- Verbal amd non verbal
What is non-verbal communication
- Non linguistic information through visual cues and body language
Name the types of non verbal communication and explain them
-Proxemics- Involves a physical distance between the individual and the person they are talking to
-Kynesics-Movement in communication
-Touch-Shows empathy
What is verbal communication
- Use of spoken words and sounds to transfer a message from the sender to the reciever
What is the effectivenss if verbal communicstion based on?
- Word choice
-Emphasis
-Tone
What are the three types of tones
- Expressive
-Directive
-Problem solving
What is noise
-Anything that inhibits effective communication
Give the differnt forms of noise
- Language or cultural barriers
- Reciever may be visually or hearing impaired
- Reciever may be distracted from anxiety or pain
Name some attributes of a docotor
- Empathy
- Compassion
-Honesty
-Good communication skills
What is the role of a doctor in a consultation
- To gain an picture of the possible problems and diagnosis.
- To create an environment in which a patient feels safe
What is the patients role in a consultation
- Give an accurate picture of their symptoms and present their problems
- Not hiding anything
How does a doctor build an effective working environment with a patient during consulatation
- Investing in building rapport with the patients from the 1st meeting
- gathering info to form their medical history
-Using info from the consultation,physical examinations and lab results to identify potential diagnosis