Week 1

Question 1

What is Organisational Behaviour?

Answer 1

The systematic study and application of knowledge about how people (individual and in groups) act within organisations. There are three levels;
-Individuals
-Groups
-The Organisation
It is about studying how these factors affect the success of the organisation.

Question 2

What is Behaviour?

Answer 2

An individuals conduct; what we see, effort & Individual factors.
Includes Perception, Cognition, Affect, Motivation

Question 3

Limitations of Organisational Behaviour

Answer 3

• Sheer Volume of information
• Always changing as society changes
• Behaviour Bias
• Cannot predict everything (E.g economic depression).

Question 4

Role of the Environment

Answer 4

• Macro environment; economic, social, political, legal, technological, ecological
• Operating Environment; Competitive, customers, labour supplies

Question 5

Functions & Roles of Management

Answer 5

Functions; Planning, Organising, Leading, Controlling

Roles; interpersonal, informational, decisional.

Question 6

OB Model

Answer 6

• Independent Variables; Individuals, groups, organisation
• Dependent variables; productivity, absenteeism, turnover, deviance, organisational citizen behaviour, job satisfaction.

Question 7

Systems Thinking

Answer 7

Everything is linked and is a process

Question 8

Brave New Workplace

Answer 8

• Electronic Work; technology is one of the most defining aspects of new work. Emedia transforms the nature, form and temporal aspects of work, influencing the structure and meaning of the workforce and impacts human relationships.
• Self Management; decentralisation of work systems, diffusion of power, temporary & contingent labour.
• Individualised Risk; focus on self goals rather than organisation goals, people feel short on time.
• Gender; As women make up a large part of the workforce features of ‘women’s culture also define the workforce; social cohesion, people centred management.