Attitudes & Job Satisfaction

Question 1

Ability

Answer 1

Our current assessment of what we can or cannot do. This assessment contributes to identity as well as to our likelihood of success.
Abilities can be motor, physical or cognitive.

Question 2

Self-Concept

Answer 2

Our opinion of ourselves; shaped by own behaviours and comparisons with others.

Question 3

Stereotyping

Answer 3

How we make sense of the world. Is not necessarily bad.

Question 4

Attitude

Answer 4

Evaluative statements of judgements concerning objects, people or events - tend to be enduring.
3 components; cognitive, affective, behavioural.

Question 5

Cognitive Dissonance

Answer 5

An incompatibility between an attitude and a behaviour or two or more attitudes.
Individuals will seek to rectify the situation.
Desire to reduce dissonance depends on; importance of element, degree of individual influence, reward involved in dissonance

Question 6

Moderating Variables of an Attitude

Answer 6

• Importance of Attitude
• Correspondence to behaviour
• Social Pressure
• Personal & Direct Experience of attitude
• Accessibility.

Question 7

Major Job Attitudes

Answer 7

• Job Satisfaction
• Job evolvement - Psychological identification with job
• Psychological Empowerment; meaningfulness
• Organisational Commitment
• Perceived Organisational Support; Wellbeing
• Employee Engagement; enthusiasm for job.

Question 8

Job Satisfaction

Answer 8

‘All things considered do you like your job?’

Affects; turnover, absenteeism, productivity, citizen behaviour, deviance

Question 9

Signs of Dissatisfaction

Answer 9

• Exit (Active, destructive)
• Voice (Active, constructive)
• Neglect (Passive, destructive)
• Loyalty (Passive, constructive)