Emotions and Moods Flashcards
Emotions (define)
Intense Feelings that are directed at someone or something
Mood
Feelings that tend to be less intense than emotions and lack a contextual stimuli
Affect
A broad range of emotions that people experience
Emotions
Cognitive and dynamic responses to an event or entity. Begin with assessment of personal meaning of the event.
5 components; Motivational, cognitive, psychological, psychological, behavioural.
Influences are; culture, organisation, individual.
Emotional Labour
A situation where an employee expresses organisationally desired emotions during interpersonal transactions (e.g the smile test).
Emotional Dissonance
Inconsistencies between the emotions wee feel and the emotions we project.
Affective Events Theory
The work characteristics = work events = emotional reactions = job satisfaction and performance.
Personality factors interplay between events and emotional reactions
Emotional Intelligence Model
High Performers have high EI scores and not IQ scores
Personal Competences; self awareness, self management, self motivation
Social Competencies; empathy, social skills.
Emotional Intelligence Model - Self Awareness
Knowing your internal states, impulses and resources
- Emotional Awareness
- Accurate self assessment - strengths and weaknesses
- Self confidence
Emotional Intelligence Model - Self Regulation
Managing yourself
- Self control
- trustworthiness
- conscientiousness
- adaptability
- innovation
Emotional Intelligence Model - Self Motivation
Achievement drive
Commitment
Optimism
Emotional Intelligence Model - Empathy
Understanding others, developing others, leveraging diversity, service orientation, political awareness.
Emotional Intelligence Model - Social Skills
Influence, conflict management, leadership, change catalyst, building bonds, collaboration & co-operation, team capabilities.
