Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Jared Nationals > Watchtower > Flashcards

Watchtower Flashcards

1
Q

Watchtower launched in this year

A

2008

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Originally a division tool, Watchtower was recreated as a national tool in this year

A

2009

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

This online tool gives a real time snapshot and maps all aspects of the HFC Network including power and facilities

A

National Watchtower

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

This online tool gives technicians an effective troubleshooting tool for area problems and outages

A

National Watchtower

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

This online tool separates residential and plant impacting power events during storm situations so we can direct our technicians effectively

A

National Watchtower

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

This tool has helped us change the world, proactively identifying customer affecting issues and addressing them before they have an adverse effect on the customer experience.

A

National Watchtower

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

This view in NWT allows you to focus down from a national level to divisional, to regional, to system, and individual node

A

Hierarchy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

This view in NWT shows all open tickets in Queue as well as Processed Jobs

A

RTM Monitor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

This view in NWT shows a quick snapshot of the overall health of the node, number of devices online and any plant related events that are occuring.

A

Node Summary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

This view in NWT shows a geographical location of the accounts in the node with small balloons, and visual representations of plant fault enclosed in blue

A

Maps View

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

This color inside an account balloon in NWTs maps view indicates healthy docsis levels

A

Green

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

This color inside an account balloon in NWTs maps view indicates some DOCSIS levels slightly out of spec

A

Yellow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

This color inside an account balloon in NWTs maps view indicates some DOCSIS levels are not in a stable range

A

Red

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This type of plant event encloses affected accounts in a dark grey circle and is pinned with a black balloon with a lightning bolt emblem in NWT

A

Commercial Power Outage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

This type of plant event encloses affected accounts in a red circle and is pinned with a blue balloon with a wrench and hammer emblem in NWT

A

Outage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

This type of plant event encloses affected accounts in a pink circle and is pinned with a blue balloon with a wrench and hammer emblem in NWT

A

Service Call Cluster Alert

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Technicians have the ability to edit their user group, service area, and time zone in this tab under User Detail in NWT

A

General

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Technicians have the ability to edit their methods and settings for how to be contacted in this tab under User Detail in NWT

A

Contact Preferences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Technicians have the ability to build new subscriptions to establish conditional notifications for their job functions and/or subscribe to job notifications for various task types in this tab under User Detail in NWT

A

Subscription Notifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

This is where you can define methods for how and when to be contacted by Watchtower’s automated messaging system under the admin and workforce options in NWT.

A

Dispatch Schemes/Escalation Schemes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

In the Hierarchy Pane, you can choose between these three tabs to open a tree and display more details

A

Engineering, Service, Organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

In the right corner of the map in NWT this widget allows you to determine what will be displayed on the map.

A

Map Setting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

The map setting widget has these three categories in which to choose various display preferences for the map in NWT

A

Map Visual, Device Layer, Topology Layer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

This tab in NWT node analysis view allows you to see equipment DOCSIS metrics and account information

A

Devices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
This tab in NWT node analysis view allows you to see all accounts associated with a particular node, as well as account numbers, name, address, status, etc
Subscribers
26
This tab in NWT node analysis allows you to view current or historic plant faults affecting the node
Events
27
The event tab in NWT node analysis has these two sub categories
Active and Historic
28
This tab in NWT node analysis allows you to view any open or completed/closed Tickets for the node
Tickets
29
The Tickets tab in NWT node analysis has these four sub categories
Jobs, TSIs, SIs, SMs
30
This tab in NWT node analysis allows you to view notes entered in on various tickets, manually entered notes for the node, active and completed NSAs
Logs
31
The Logs tab in NWT node analysis has these five subcategories
Job Logs, Noise Logs, Manual Logs, NSAs, History NSAs
32
This tab in NWT node analysis allows you to view Customers info for those who have called in recently
IVRs
33
This tab in NWT node analysis allows you to view and monitor outside plant power supplies.
Transponders
34
The Transponder tab in NWT node analysis will link to this tool if the tool detail item is clicked
Continuity
35
When clicked, the node analysis refresh button presents users with these options
Node Data, MTA Battery, Spectra CM, Pma Analysis
36
In the Hierarchy view of NWT the green triangle symbol represents this
Total Events with no Score
37
In the Hierarchy View of NWT the grey circle represents this
Total Outage Count
38
In the Hierarchy View the white triangle symbol represents this
Total Events Found
39
In the Hierarchy View the lightning bolt symbol represents this
Total commercial power outages
40
In the Hierarchy View the yellow flag symbol represents this
Pending Trouble Calls
41
In the Hierarchy View the red flag symbol represents this
Pending Maintenance Calls
42
In the Hierarchy View the blue flag symbol represents this
Trouble calls in plant fault areas
43
The helmet icon on the left hand side of NWT will open up this sidebar menu
Jobs or Jobs List
44
The clock icon on the left hand side of NWT will open up this sidebar menu
Most Recent
45
The person icon on the left hand side of NWT will open up this sidebar menu
User
46
This NWT sidebar menu allows you to create, lookup, browse, and create custom lists of jobs
Jobs
47
This NWT sidebar menu has links to has links to hierarchy, US performance Hierarchy, and worst nodes
Most Recent
48
This NWT sidebar menu has links to equalization and full spectrum, various monitors, the RTM form, and other quicklinks
User
49
Creating a custom job list in NWT requires you to fill in these two options
List Name, Teams
50
Jobs in NWT can be sorted by these five job priorities
Critical, DM, Emergency, High, None
51
Jobs with this priority will appear in red text in the NWT Job List
Emergency
52
This is a four score system that quickly identifies customer pain drivers and overall health of a node that is comprised of Preventative Maintenance Score, Demand Maintenance Score, Upstream Events, and Downstream Events
Current Node Score, 1 day node score,or 3 day node score
53
In a NWT job ticket, this icon is clicked to begin/end an IVR
the TSI Icon
54
These are the working statuses of a job in Watchtower
Assigned, Complete, Suspended, Canceled
55
This is a work priority engine that operates the background of NWT to drive quality of jobs rather than quantity of jobs
Work Priority
56
PM (Context: Watchtower Ticket)
Preventative Maintenance
57
DM (Context: Watchtower Ticket)
Degraded Maintenance
58
This NWT calculation takes into account the number of customers affected and duration of issue into account
Event Score
59
In National Watchtower, line techs select their work from a pool of jobs organized based on the priority by this tool according to business rules.
Equilibrium
60
This allows Watch Tower to change the priority of jobs based on a number of variables to balance preventative jobs and repair jobs.
Dynamic Stacking

Jared Nationals (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions