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Jared Nationals > Watchtower > Flashcards

Watchtower Flashcards

1
Q

Watchtower launched in this year

A

2008

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2
Q

Originally a division tool, Watchtower was recreated as a national tool in this year

A

2009

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3
Q

This online tool gives a real time snapshot and maps all aspects of the HFC Network including power and facilities

A

National Watchtower

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4
Q

This online tool gives technicians an effective troubleshooting tool for area problems and outages

A

National Watchtower

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5
Q

This online tool separates residential and plant impacting power events during storm situations so we can direct our technicians effectively

A

National Watchtower

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6
Q

This tool has helped us change the world, proactively identifying customer affecting issues and addressing them before they have an adverse effect on the customer experience.

A

National Watchtower

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7
Q

This view in NWT allows you to focus down from a national level to divisional, to regional, to system, and individual node

A

Hierarchy

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8
Q

This view in NWT shows all open tickets in Queue as well as Processed Jobs

A

RTM Monitor

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9
Q

This view in NWT shows a quick snapshot of the overall health of the node, number of devices online and any plant related events that are occuring.

A

Node Summary

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10
Q

This view in NWT shows a geographical location of the accounts in the node with small balloons, and visual representations of plant fault enclosed in blue

A

Maps View

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11
Q

This color inside an account balloon in NWTs maps view indicates healthy docsis levels

A

Green

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12
Q

This color inside an account balloon in NWTs maps view indicates some DOCSIS levels slightly out of spec

A

Yellow

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13
Q

This color inside an account balloon in NWTs maps view indicates some DOCSIS levels are not in a stable range

A

Red

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14
Q

This type of plant event encloses affected accounts in a dark grey circle and is pinned with a black balloon with a lightning bolt emblem in NWT

A

Commercial Power Outage

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15
Q

This type of plant event encloses affected accounts in a red circle and is pinned with a blue balloon with a wrench and hammer emblem in NWT

A

Outage

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16
Q

This type of plant event encloses affected accounts in a pink circle and is pinned with a blue balloon with a wrench and hammer emblem in NWT

A

Service Call Cluster Alert

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17
Q

Technicians have the ability to edit their user group, service area, and time zone in this tab under User Detail in NWT

A

General

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18
Q

Technicians have the ability to edit their methods and settings for how to be contacted in this tab under User Detail in NWT

A

Contact Preferences

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19
Q

Technicians have the ability to build new subscriptions to establish conditional notifications for their job functions and/or subscribe to job notifications for various task types in this tab under User Detail in NWT

A

Subscription Notifications

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20
Q

This is where you can define methods for how and when to be contacted by Watchtower’s automated messaging system under the admin and workforce options in NWT.

A

Dispatch Schemes/Escalation Schemes

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21
Q

In the Hierarchy Pane, you can choose between these three tabs to open a tree and display more details

A

Engineering, Service, Organization

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22
Q

In the right corner of the map in NWT this widget allows you to determine what will be displayed on the map.

A

Map Setting

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23
Q

The map setting widget has these three categories in which to choose various display preferences for the map in NWT

A

Map Visual, Device Layer, Topology Layer

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24
Q

This tab in NWT node analysis view allows you to see equipment DOCSIS metrics and account information

A

Devices

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25
Q

This tab in NWT node analysis view allows you to see all accounts associated with a particular node, as well as account numbers, name, address, status, etc

A

Subscribers

26
Q

This tab in NWT node analysis allows you to view current or historic plant faults affecting the node

A

Events

27
Q

The event tab in NWT node analysis has these two sub categories

A

Active and Historic

28
Q

This tab in NWT node analysis allows you to view any open or completed/closed Tickets for the node

A

Tickets

29
Q

The Tickets tab in NWT node analysis has these four sub categories

A

Jobs, TSIs, SIs, SMs

30
Q

This tab in NWT node analysis allows you to view notes entered in on various tickets, manually entered notes for the node, active and completed NSAs

A

Logs

31
Q

The Logs tab in NWT node analysis has these five subcategories

A

Job Logs, Noise Logs, Manual Logs, NSAs, History NSAs

32
Q

This tab in NWT node analysis allows you to view Customers info for those who have called in recently

A

IVRs

33
Q

This tab in NWT node analysis allows you to view and monitor outside plant power supplies.

A

Transponders

34
Q

The Transponder tab in NWT node analysis will link to this tool if the tool detail item is clicked

A

Continuity

35
Q

When clicked, the node analysis refresh button presents users with these options

A

Node Data, MTA Battery, Spectra CM, Pma Analysis

36
Q

In the Hierarchy view of NWT the green triangle symbol represents this

A

Total Events with no Score

37
Q

In the Hierarchy View of NWT the grey circle represents this

A

Total Outage Count

38
Q

In the Hierarchy View the white triangle symbol represents this

A

Total Events Found

39
Q

In the Hierarchy View the lightning bolt symbol represents this

A

Total commercial power outages

40
Q

In the Hierarchy View the yellow flag symbol represents this

A

Pending Trouble Calls

41
Q

In the Hierarchy View the red flag symbol represents this

A

Pending Maintenance Calls

42
Q

In the Hierarchy View the blue flag symbol represents this

A

Trouble calls in plant fault areas

43
Q

The helmet icon on the left hand side of NWT will open up this sidebar menu

A

Jobs or Jobs List

44
Q

The clock icon on the left hand side of NWT will open up this sidebar menu

A

Most Recent

45
Q

The person icon on the left hand side of NWT will open up this sidebar menu

A

User

46
Q

This NWT sidebar menu allows you to create, lookup, browse, and create custom lists of jobs

A

Jobs

47
Q

This NWT sidebar menu has links to has links to hierarchy, US performance Hierarchy, and worst nodes

A

Most Recent

48
Q

This NWT sidebar menu has links to equalization and full spectrum, various monitors, the RTM form, and other quicklinks

A

User

49
Q

Creating a custom job list in NWT requires you to fill in these two options

A

List Name, Teams

50
Q

Jobs in NWT can be sorted by these five job priorities

A

Critical, DM, Emergency, High, None

51
Q

Jobs with this priority will appear in red text in the NWT Job List

A

Emergency

52
Q

This is a four score system that quickly identifies customer pain drivers and overall health of a node that is comprised of Preventative Maintenance Score, Demand Maintenance Score, Upstream Events, and Downstream Events

A

Current Node Score, 1 day node score,or 3 day node score

53
Q

In a NWT job ticket, this icon is clicked to begin/end an IVR

A

the TSI Icon

54
Q

These are the working statuses of a job in Watchtower

A

Assigned, Complete, Suspended, Canceled

55
Q

This is a work priority engine that operates the background of NWT to drive quality of jobs rather than quantity of jobs

A

Work Priority

56
Q

PM (Context: Watchtower Ticket)

A

Preventative Maintenance

57
Q

DM (Context: Watchtower Ticket)

A

Degraded Maintenance

58
Q

This NWT calculation takes into account the number of customers affected and duration of issue into account

A

Event Score

59
Q

In National Watchtower, line techs select their work from a pool of jobs organized based on the priority by this tool according to business rules.

A

Equilibrium

60
Q

This allows Watch Tower to change the priority of jobs based on a number of variables to balance preventative jobs and repair jobs.

A

Dynamic Stacking

Jared Nationals (14 decks)

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