CB Voice Flashcards
POE (Networking)
Power Over Ethernet
These type of switches are strongly recommended but not required for BVE service
POE (Power Over Ethernet)
All pinouts for ethernet wiring should adhere to this standard
TIA/EIA 568B/A
BACC
Broadband Access Center for Cable
Enables user to place calls from their phone that appear to be coming from their office
Be Anywhere
This allows sharing of a group of lines by many individuals for incoming calls
Hunt Group
This hunt group type has the incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call.
Simultaneous
This hunt group type has the incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number.
Sequential
Press this to pause message
2
Press this to delete message
7
Press this to go to end of message
6
Press this to go to beginning of message
4
Press this to fast forward 3 seconds at a time
3
Press this to rewind message 3 seconds
1
Base station should be installed this far off the ground for optimal signal coverage
7’-8’
Transfer from Voicemail allows callers to press this option to have their call transferred to another location.
0
DECT
digital enhanced cordless telecommunications
POE (Networking)
Power Over Ethernet
These type of switches are strongly recommended but not required for BVE service
POE (Power Over Ethernet)
All pinouts for ethernet wiring should adhere to this standard
TIA/EIA 568B/A
BACC
Broadband Access Center for Cable
Enables user to place calls from their phone that appear to be coming from their office
Be Anywhere
This allows sharing of a group of lines by many individuals for incoming calls
Hunt Group
This hunt group type has the incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call.
Simultaneous
This hunt group type has the incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number.
Sequential
Press this to pause message
2
Press this to delete message
7
Press this to go to end of message
6
Press this to go to beginning of message
4
Press this to fast forward 3 seconds at a time
3
Press this to rewind message 3 seconds
1
Base station should be installed this far off the ground for optimal signal coverage
7’-8’
Transfer from Voicemail allows callers to press this option to have their call transferred to another location.
0
DECT
digital enhanced cordless telecommunications
This equipment allows a group of phone stations to access a common set of telephone lines.
Key or PBX System
This equipment enables operators to deliver up to eight lines of telephony, tiered data, and other advanced Internet Protocol (IP) services
eMTA or Embedded Multimedia Terminal Adapter
This is required for all devices supporting business voice service.
Battery
This is a Telco standard device for connecting multiple telephone wires at a common point
66 Block/Punch-down Block
This is a device used to connect data wiring at a common point.
110 Block
This is the standard interface for connecting multiple pieces of telephone equipment, and can be the interface between the EMTA and 66 or 110 block demarcation point.
RJ-21X
This device is used for wire management on telecommunications equipment boards to avoid kinks and sharp bends.
Mushroom Spool
This uses an internal modem to transmit sales transaction data using a telephone line.
Point of Sale (POS) System
This type of eMTA backup battery must be assigned to an account
CBR/CBR2
This is the approximate proper loop current for off-hook phone status
39mA
This is the typical baud rate equipment should be set to for best compatibility with eMTA voice lines
9600 baud
This is the proper supervisory voltage for an eMTA
48V DC
This should be isolated if incompatibility is suspected with a Business Voice eMTA
inside wires (customers telephone wiring)
The serviceability check that occurs prior to a site survey consists of these two components
Serviceability of the location and E911 serviceability
If the customer does not have a 66 block, this is considered the demarcation point for Comcast Business Voice service
Customer-facing voice jack on eMTA
This side of a 66 block is typically used by the service provider
left side
This side of a 66 block is typically used by the customer
right side
ILEC
Incumbent Local Exchange Carrier
When terminating Telephone/Ethernet cabling, twists should maintained up to this point
as far as possible
This much of the jacket should be stripped back when terminating telephone/ethernet wiring
Only as much as necessary to terminate
Telephone/ethernet wiring should be routed here when punching down onto a 66 block
Routed behind the 66 block
These connect the network side of a 66 block to the customer side
Bridge Clips
When punching into a 66 block you should always lead with this
The tip wire
Telephone signal should flow in this direction on a 66 block
from left to right
This is the star code to enable call forwarding always
*72
This is the star code to disable call forwarding always
*73
This is the star code to enable anonymous call rejection
*77
This is the star code to disable anonymous call rejection
*87
This is the star code to enable call forward busy
*90
This is the star code to disable call forward busy
*91
This is the star code to enable call forwarding no answer
*92
This is the star code to disable call forwarding no answer
*93
This is the star code to enable call forwarding not reachable
*58
This is the star code to disable call forwarding not reachable
*59
This is the star code to enable call forwarding selective
*63
This is the star code to disable call forwarding selective
*83
This is the star code to place a call on hold
*52
This is the star code to park a call
*68
This is the star code to pick up a parked call
*88
This is the star code for call return
*69
This is the star code for call return disable
*89
This is the star code to enable call waiting
automatically activated
This is the star code to disable call waiting
*70
This is the star code for call trace
*57
This is the star code for caller ID Delivery Blocking
*67
This is the star code for disabling caller ID Delivery Blocking Per Call
*82
This is the star code for directed call pickup
*97
This is the star code for directed call pickup with Barge-in
*33
This is the star code to enable do not disturb
*78
This is the star code to disable do not disturb
*79
This is the star code to enable terminal make busy in a hunt group
*230
This is the star code to disable terminal make busy in a hunt group
*231
This is the star code to enable group make busy in a hunt group
*232
This is the star code to disable group make busy in a hunt group
*233
This is the star code for last number redial
*66
This is the star code to disable repeat dialing
*86
This is the star code for music on hold
*39
This is the star code for speed dial 100
*75
This is the star code for speed dial 8
*74
This is the star code for voicemail retrieval
*99
This is the star code for direct voicemail transfer
*55
This is the star code to enable call screening
*60
This is the star code to disable call screening
*80
This is the star code for speed dial 30
*75
document that includes special instructions and contract info
service order agreement/ business contract
VoiceEdge Select is based on Business Voice Mobility along with these
Handsets. Automated Attendant, Hunt Group, Voicemail per seat, Enhanced Management Portal
VoiceEdge Select is available to be used at this many sites per customer
Single site only
VoiceEdge Select has these models of handset available for the customer to choose from
Panasonic KX-TPA60 (handheld) and Panasonic KX-TPA65 (Desktop)
This Cloud based PBX offers dedicated voice bandwidth via a separate modem for customers at a single site
VoiceEdge Select
VoiceEdge select can be mixed with any products except for these
Any advanced voice product
This VoiceEdge select feature answers inbound calls and provides choices to the caller
Automated Attendant
This VoiceEdge select feature allows customers to set a customer schedule to provide different prompts at different times of day
Automated Attendant
This is the maximum amount of phone numbers provided on a VES only order
9 (8 seats + 1 AA)
This voice feature enables calls to roll from seat to seat to ensure effective call handling.
Hunt Group
These are the types of hunt group available to VES customers
Sequential or Simultaneous
IMS
IP Multimedia Subsystem
IP Multimedia Subsystem (IMS) supports up to this many hunt groups per account
4
These are two benefits of a hunt group
Helps the caller get to a ‘live’ person and increases the odds of an answer
These comcast business SMB products offer readable voicemail
VoiceEdge Select and BV Mobility
This SMB voice product has a seat based pricing structure
VES or VoiceEdge Select
This SMB product has a line based pricing structure
BV Mobility
This is the cordless base station for VES phone systems
Panasonic KX-TGP600
The VES base station supports up to this many cordless phones
8
The VES base station supports up to this many concurrent phone calls
8
This is the approximate range of a VES base station
100’ - 150’
This is the wireless standard used by VoiceEdge Select
Digital Enhanced Cordless Telecommunications or DECT
Workers that need to move around the business would probably prefer this model of VES phone
KX-TPA60 Handset Phone
Workers who primarily work from a single location may prefer this phone
KX-TPA65 Desk Phone
This VES device is used for increasing the cordless range
KX-A406 repeater
This is the maximum amount of repeaters allowed per VES site
3
This is the maximum amount of concurrent calls a VES repeater supports
4
This VES device does not need to be provisioned
KX-A406 repeater
This VES device can not be set up in a cascaded configuration
KX-A406 repeater
CPNI
Customer Proprietary Network Information
This provides access to certain secured Voice settings and billing details on My Account portal
Security Pin.CPNI PIN
The first person to sign on to the My Account portal is assigned this role by default, which can be reassigned later if necessary
Primary Service Manager
If a customer is getting VES services and already has existing business internet and voice service, they will not need this at the time of install.
CPNI PIN
If a customer is getting VES services and already has existing business voice but no internet service, they will need this at the time of install.
CPNI PIN
VES customers with no existing Business internet or voice service will receive this at the time of install
CPNI PIN
VES services can not be configured on day of install if either of these are not present
Primary Service Manager (PM) or CPNI PIN
On a VES handset, the LED on the top left will turn on to indicate this
That the phone is charging
When a VES handset is in the charging cradle this can not occur
Power On or Off
These two modems are compatible to use for VES service
Arris 820 or 804
This eMTA type should not be used for Business Voice when installing new Business Voice service alongside new VES
8 port eMTA
CAAP
Comcast Advanced Activation Platform
VES telephone numbers are assigned to the Base Station mac in this
CAAP
If the email address in CSG is not valid, the CPNI PIN is sent to the service address via this
USPS
All hunt groups have these three sections
Entry Point, Treatment, and Exit Point
The default entry point for a hunt group with VES is this
When a caller dials the first user in the hunt group
Beginning July 8th, Comcast Business customers will no longer be able to purchase new or renew services for this product
VoiceEdge Select
In VoiceEdge select hunt settings, users can choose to skip to the next user based on this
number of rings
To enter maintenance mode on a VES handset follow these steps
Turn off phone, turn phone back on, when screen turns white hold talk button, press left softkey, press 8 1, press ok
This RSSI is the minimum that is adequate to support phone service for a VES handset or Deskphone
-68
Flashing red indicator light on a VES base station means this
The base is in registration mode
Do this to manually enter registration mode on a KX-TGP600 base
Press the button on the right side of the base
This feature lets a comcast business customer put a caller on hold while taking a second call
Call Waiting
This feature allows a Business Voice customer to choose which phone number appears on caller ID for outgoing calls
Call Masking
To factory reset a VES Base Station, do this
hold down the reset button for 35 seconds
IPEI
International Portable Equipment Identity
If the wrong or no phone number displays on the phone after registering to a VES base the mapping between this and the phone number is incorrect
IPEI or International Portable Equipment Identity
This has occurred if the VES base station indicator light shows a solid amber light
The base station has failed to obtain an IP address
This has occurred if the VES base station indicator light shows a blinking amber light after all phones are paired
The base station has failed to register all of the phones with the Comcast IMS network
