VR Procedures

Question 1

$ Amount for authorizations and who authorizes

Answer 1

Joe Hack, $150

Question 2

Tire Tread Depth Procedures

Answer 2

4/32nds

Question 3

Most common areas for missed damage

Answer 3

roof and rocker panel

Question 4

where is the fender and quarter panel located

Answer 4

fender - panels above front bumper
quarter panel - panels above rear bumper

Question 5

factory assistance

Answer 5

asking for billing help after standard warranty since we do a lot of business with the dealer

Question 6

standard warranty

Answer 6

3 years OR 36,000 miles whichever comes first

Question 7

4 things to inspect when car comes back from the shop

Answer 7

Color match
Over spray
Alignment
Texture

Question 8

what does LOFR stand for

Answer 8

Lube, Oil, Filter, Rotation

Question 9

score and importance of LOFR’s

Answer 9

that the car is drivable and for safety reasons

Question 10

who fixes what issues in our vehicles

Answer 10

LOFR’s/Tires - LOFR vendor: Tire depot
Damage - Atlantic Auto Body
Recalls/CEL - Dealership