Customer Service Flashcards
1
Q
3 Factors of ESQI
A
1) Courtesy Basics - EGF logs, thank you calls, switchouts
2
Q
3 Critical Questions
A
1) how was everything with out service?
2) what can we do better next time?
3) how can we make it up to you?
3
Q
Enterprise Mission Statement
A
to be the best transportation service provider in the world, to exceed customers’ expectations for service, quality, and value. to provide employees with a great place to work, to serve communities as a committed corporate citizen
4
Q
CAP Reservation Team
A
*83
5
Q
CCP
A
Complete Car Pledge
6
Q
LAURA
A
Listen, Ask, Understand, Relate, Act
