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ITIL 4 Foundations > Utility/Warranty > Flashcards

Utility/Warranty Flashcards

1
Q

Utility

A

Functionality offered by a product or service to meet a particular need.

What a service does (fit for purpose)

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2
Q

Warranty

A

Assurance that a product or service will meet agreed requirements.

How a service performs (fit for use)

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ITIL 4 Foundations (10 decks)

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