Service Flashcards

1
Q

Service

A

Enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage costs and risks.

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2
Q

Value

A

Perceived benefits, usefulness and importance of something.

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3
Q

Outcome

A

Result for a stakeholder enabled by one or more outputs.

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4
Q

Output

A

Tangible or intangible deliverable of an activity.

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5
Q

Cost

A

Amount of money spent on a specific activity or resource.

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6
Q

Risk

A

Possible event that could cause harm or loss or make it more difficult to achieve objectives (uncertainty of outcome)

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