The Four Dimensions

Question 1

The Four Dimensions

Answer 1

4 Perspectives that are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services

Question 2

Organizations & People

Answer 2

Ensures that the way an organization is structured and managed, as well as its roles, responsibilities and systems of authority and communication, is well defined and supports its overall strategy and operation model.

Question 3

Information & Technology

Answer 3

Includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.

Question 4

Partners & Suppliers

Answer 4

Encompasses the relationship an organization has with other organizations that are involved in the design, development, deployment, delivery, support and or continual improvement of services.

Question 5

Value Streams & Processes

Answer 5

Defines the activities, workflows, controls and procedures needed to achieve the agreed objectives.