Service Value System

Question 1

Service Value System (SVS)

Answer 1

Model representing how all the components and activities of an organization work together to facilitate value creation.

Question 2

Service Value Chain (SVC)

Answer 2

Is in the innermost cube containing 6 main activities n the Service Value System

Question 3

Plan

Answer 3

Ensures a shared understanding of the vision, current status, and improvement direction for all 4 dimensions and all products and services across an organization.

Question 4

Improve

Answer 4

Ensures continual improvement of products, services, and practices across all value chain activities and the 4 dimensions of service manegement.

Question 5

Engage

Answer 5

Provides a good understanding of stakeholder needs, transparency, continual engagement and good relationships with all stakeholders.

Question 6

Design and Transition

Answer 6

Ensures products and service continually meet stakeholder expectations for quality, cost and time to market

Question 7

Obtain / Build

Answer 7

Ensures service components are available when and where they are needed, and that they meet agreed specifications.

Question 8

Deliver & Support

Answer 8

Ensures services are delivered and supported according to agreed specification and stakeholder expectations.