Practice

Question 1

Practice

Answer 1

Set of organizational resources designed for performing work or accomplishing an objective.

Question 2

Change Enablement

Answer 2

Practice of ensuring that risk are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and products changes.

Question 3

Deployment Management

Answer 3

Practice of moving new or changed hardware, software, documentation, processes or any other service components to live enviornments.

Question 4

Information Security Management

Answer 4

Practice of protecting an organization by understanding and managing risks to the confidentiality, integrity and availability of information.

Question 5

IT Asset Management

Answer 5

Practice of planning and managing the full lifecycle of all IT assets.

Question 6

Monitoring and Event Management

Answer 6

Practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.

Question 7

Event

Answer 7

Any change of state that has significance for the management of a service or other configuration item.

Question 8

Problem Management

Answer 8

Practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

Question 9

Problem

Answer 9

Cause or potential cause, of one or more incidents.

Question 10

Incident

Answer 10

Unplanned interruption to a service or reduction in the quality of a service.

Question 11

Workaround

Answer 11

Solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available.

Question 12

Known Error

Answer 12

Problem that has been analyzed but has not been resolved.