Service Relationships

Question 1

Service Relationship Management

Answer 1

Join activities performed by the service provider and a service consumer to ensure continual value.

Question 2

Service Offering

Answer 2

Formal description of one or more services, designed to address the needs of a target consumer group. May include goods, access to resources and service actions.

Question 3

Service Provision

Answer 3

Activities performed by an organization to provide services, including management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agrees service actions.

Question 4

Service Consumption

Answer 4

Activities performed by an organization to consume services. Includes management of the consumer’s resources needed to use the service, actions performed by users and receiving goods.