User Access and Personas Flashcards
User role that may fulfill ITIL activities like incident and change management
Process User
Requester role is also know as:
Employee self service user
the only role that Approvers have
approver_user
User table
sys_user
Group Table
sys_user_group
path to add a new user or group
All>User Administration>Users, All>User Administration>Groups, select new
how to add a user to a group
Edit the Group Members related list and select from List Collector, save
Role table
sys_user_role
Roles control access to features and capabilities in these three things
applications, modules, and Access Control List
it is recommended to create logins for these 3 roles to effectively test the system
admin, ITIL, employee self service
one-stop-shop for internal employee needs available to all customers by default
Employee Center Portal
path to create a new incident
All>Incident>Create new
difference between saving and submitting a form
save keeps you on the form, submit takes you back to the list
which notes are internal and which are visible to the customer
work notes, additional comments
path to open incidents list
All>Incident>Open
