Knowledge Management

Question 1

2 roles that can manage multiple knowledge bases

Answer 1

admin and knowledge_admin

Question 2

path to display knowledge articles organized by knowledge base and category, featured content, and popular articles

Answer 2

All>Self Service>Knowledge

Question 3

2 ways a user can provide feedback on an article

Answer 3

adding comments, flagging

Question 4

true or false: a knowledge base article can be associated with more than one knowledge base

Answer 4

false

Question 5

path to Knowledge Management guided setup

Answer 5

All>Knowledge>Administration>Guided Setup

Question 6

what are the conditions that are evaluated against users to determine who can create, read, write, and retire knowledge articles

Answer 6

user criteria

Question 7

user criteria is applied at the ___ level

Answer 7

knowledge base

Question 8

how to implement user criteria

Answer 8

All>Knowledge>Knowledge Base, select a knowledge base, Can read and Can contribute related lists

Question 9

6 workflows in the baseline knowledge base

Answer 9

approval publish, approval retire, instant publish, instant retire, publish knowledge, retire knowledge

Question 10

path to import a word document to the knowledge base

Answer 10

All>Knowledge>Articles>Import Articles