Service Catalog

Question 1

2 roles that can manage multiple service catalogs

Answer 1

admin and catalog_admin

Question 2

what are the building blocks of the service catalog

Answer 2

items

Question 3

what is a record producer

Answer 3

a type of catalog item that is a form that produces a task record

Question 4

in the service catalog, what provide questions to help the requester specify what item, option, or service to order

Answer 4

variables

Question 5

what is variable set

Answer 5

a collection of variables that can be shared between catalog items

Question 6

in the service catalog, what runs behind the scenes and communicates the stages of the approval process to the requester and drives request fulfillment

Answer 6

a flow

Question 7

use the catalog builder to create or edit…

Answer 7

a catalog item or record producer type

Question 8

true or false: variables can affect the order price

Answer 8

true

Question 9

when you create a new service catalog item, you can create a corresponding____ at the same time

Answer 9

flow

Question 10

path to create a new service catalog item or modify and existing item

Answer 10

All>Service Catalog>Catalog Definitions>Maintain Items

Question 11

3 features of variables

Answer 11

global by default, define the questions to ask the end user, choices can define available options and might affect order price

Question 12

what type of variable creates radio buttons

Answer 12

multiple choice

Question 13

what variable type creates a choice list

Answer 13

select box

Question 14

the only 2 fields of a variable set

Answer 14

name and description

Question 15

path to create a variable set

Answer 15

All>Service catalog>Catalog Variables>Variable Sets

Question 16

what is an order guide

Answer 16

provides the ability to order multiple, related items as one request

Question 17

variables in an order guide are presented by the _____ field number

Answer 17

order

Question 18

true or false: a request can have one or more items associated with it

Answer 18

true

Question 19

true or false: a service catalog item can have one or more tasks associated with it

Answer 19

true

Question 20

records on the sc_request table begin with

Answer 20

REQ

Question 21

records on the sc_req_item table begin with

Answer 21

RITM

Question 22

records on the sc_task table begin with

Answer 22

SCTASK

Question 23

4 important fields for the assigned catalog tasks

Answer 23

assignment group, due date, work start, work end

Question 24

path to track a service catalog request

Answer 24

All>Self Service>My Requests

Question 25

6 stages of a service catalog flow

Answer 25

waiting for approval, approved, pending, fulfillment, deployment/delivery, completed

Question 26

3 forms where you can apply a user criteria record to service catalog items

Answer 26

item, category, user criteria