CMDB Flashcards
4 roles with CMDB access
asset, itil, itil_admin, cmdb_read
4 examples of CIs
computers, devices on network, apps, services
3 key cmdb tables
cmdb, cmdb_ci, cmdb_rel_ci
how does an accurate, up to date cmdb help with incidents caused by failed changes
locate failed changes and associated incidents, facilitate impact analysis of proposed changes, assess problem trends pertaining to CIs, efficiently manage incidents affecting CIs
path to cmdb workspace
All>CMDB Workspace>CMDB Workspace
2 plugins that must be activated for CMDB workspace
CMDB CSDM Support and CSDM activation
provide an interactive graphical interface to visualize relationships between CIs
dependency view
by default, dependency view displays both ___ and ___ relationships, and ___ are collapsed
upstream, downstream, clusters
true or false: you can create, define, and delete CI relationships from the dependency map
true
dependency view alert icon
active incident
dependency view wrench icon
active problems
dependency view lego icon
affected CIs for a task
path to CI class manager
All>Configuration>CI Class Manager
what displays the entire CMDB class hierarchy in a tree view format, consolidating class definitions into a central location
CI class manager
role required to read CI class manager basic info
itil
2 roles required to write CI class manager basic info
itil_admin, personalize_dictionary
roles required to edit attributes in CI class manager
personalize_dictionary and itil_admin
roles required to read attributes in CI class manager
personalize_dictionary and itil
3 CI class manager attributes tabs
all, derived, added
how to access CI relationship editor
related items toolbar on a CI form
path to create a new CI relationship rule
All>Configuration>Relationships>Suggested Relationships
CSDM includes…
standard terms and definitions, best practice for CMDB data management, out of the box core CMDB modeling
CSDM is not…
a process or implementation guide, a set of reports, an automatic fix
5 benefits of CSDM
better understanding of service costs, more accurate reporting, reduction of duplication and confusion, less overhead when maintaining services, some products are dependent on it
what scans the network to inventory devices and apps and updates the cmdb with the results
discovery
what augments the cmdb with IT relationships and dependencies between CIs to model the IT components that comprise a Service
service mapping
the discovery product engages a ___ method of uncovering devices on the network
horizontal
service mapping is a ___ mapping method
top down
