CMDB

Question 1

4 roles with CMDB access

Answer 1

asset, itil, itil_admin, cmdb_read

Question 1

4 examples of CIs

Answer 1

computers, devices on network, apps, services

Question 2

3 key cmdb tables

Answer 2

cmdb, cmdb_ci, cmdb_rel_ci

Question 3

how does an accurate, up to date cmdb help with incidents caused by failed changes

Answer 3

locate failed changes and associated incidents, facilitate impact analysis of proposed changes, assess problem trends pertaining to CIs, efficiently manage incidents affecting CIs

Question 4

path to cmdb workspace

Answer 4

All>CMDB Workspace>CMDB Workspace

Question 5

2 plugins that must be activated for CMDB workspace

Answer 5

CMDB CSDM Support and CSDM activation

Question 6

provide an interactive graphical interface to visualize relationships between CIs

Answer 6

dependency view

Question 7

by default, dependency view displays both ___ and ___ relationships, and ___ are collapsed

Answer 7

upstream, downstream, clusters

Question 8

true or false: you can create, define, and delete CI relationships from the dependency map

Answer 8

true

Question 9

dependency view alert icon

Answer 9

active incident

Question 10

dependency view wrench icon

Answer 10

active problems

Question 11

dependency view lego icon

Answer 11

affected CIs for a task

Question 12

path to CI class manager

Answer 12

All>Configuration>CI Class Manager

Question 13

what displays the entire CMDB class hierarchy in a tree view format, consolidating class definitions into a central location

Answer 13

CI class manager

Question 14

role required to read CI class manager basic info

Answer 14

itil

Question 15

2 roles required to write CI class manager basic info

Answer 15

itil_admin, personalize_dictionary

Question 16

roles required to edit attributes in CI class manager

Answer 16

personalize_dictionary and itil_admin

Question 17

roles required to read attributes in CI class manager

Answer 17

personalize_dictionary and itil

Question 18

3 CI class manager attributes tabs

Answer 18

all, derived, added

Question 19

how to access CI relationship editor

Answer 19

related items toolbar on a CI form

Question 20

path to create a new CI relationship rule

Answer 20

All>Configuration>Relationships>Suggested Relationships

Question 21

CSDM includes…

Answer 21

standard terms and definitions, best practice for CMDB data management, out of the box core CMDB modeling

Question 22

CSDM is not…

Answer 22

a process or implementation guide, a set of reports, an automatic fix

Question 23

5 benefits of CSDM

Answer 23

better understanding of service costs, more accurate reporting, reduction of duplication and confusion, less overhead when maintaining services, some products are dependent on it

Question 24

what scans the network to inventory devices and apps and updates the cmdb with the results

Answer 24

discovery

Question 25

what augments the cmdb with IT relationships and dependencies between CIs to model the IT components that comprise a Service

Answer 25

service mapping

Question 26

the discovery product engages a ___ method of uncovering devices on the network

Answer 26

horizontal

Question 27

service mapping is a ___ mapping method

Answer 27

top down