CMDB Flashcards

1
Q

4 roles with CMDB access

A

asset, itil, itil_admin, cmdb_read

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1
Q

4 examples of CIs

A

computers, devices on network, apps, services

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2
Q

3 key cmdb tables

A

cmdb, cmdb_ci, cmdb_rel_ci

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3
Q

how does an accurate, up to date cmdb help with incidents caused by failed changes

A

locate failed changes and associated incidents, facilitate impact analysis of proposed changes, assess problem trends pertaining to CIs, efficiently manage incidents affecting CIs

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4
Q

path to cmdb workspace

A

All>CMDB Workspace>CMDB Workspace

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5
Q

2 plugins that must be activated for CMDB workspace

A

CMDB CSDM Support and CSDM activation

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6
Q

provide an interactive graphical interface to visualize relationships between CIs

A

dependency view

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7
Q

by default, dependency view displays both ___ and ___ relationships, and ___ are collapsed

A

upstream, downstream, clusters

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8
Q

true or false: you can create, define, and delete CI relationships from the dependency map

A

true

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9
Q

dependency view alert icon

A

active incident

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10
Q

dependency view wrench icon

A

active problems

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11
Q

dependency view lego icon

A

affected CIs for a task

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12
Q

path to CI class manager

A

All>Configuration>CI Class Manager

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13
Q

what displays the entire CMDB class hierarchy in a tree view format, consolidating class definitions into a central location

A

CI class manager

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14
Q

role required to read CI class manager basic info

A

itil

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15
Q

2 roles required to write CI class manager basic info

A

itil_admin, personalize_dictionary

16
Q

roles required to edit attributes in CI class manager

A

personalize_dictionary and itil_admin

17
Q

roles required to read attributes in CI class manager

A

personalize_dictionary and itil

18
Q

3 CI class manager attributes tabs

A

all, derived, added

19
Q

how to access CI relationship editor

A

related items toolbar on a CI form

20
Q

path to create a new CI relationship rule

A

All>Configuration>Relationships>Suggested Relationships

21
Q

CSDM includes…

A

standard terms and definitions, best practice for CMDB data management, out of the box core CMDB modeling

22
Q

CSDM is not…

A

a process or implementation guide, a set of reports, an automatic fix

23
Q

5 benefits of CSDM

A

better understanding of service costs, more accurate reporting, reduction of duplication and confusion, less overhead when maintaining services, some products are dependent on it

24
what scans the network to inventory devices and apps and updates the cmdb with the results
discovery
25
what augments the cmdb with IT relationships and dependencies between CIs to model the IT components that comprise a Service
service mapping
26
the discovery product engages a ___ method of uncovering devices on the network
horizontal
27
service mapping is a ___ mapping method
top down