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Interview Prep > UPS > Flashcards

UPS Flashcards

1
Q

UPS core values

A

Integrity, Teamwork, Service, Quality and Efficiency, Safety, Sustainability, Innovation

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2
Q

When was UPS founded

A

1907

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3
Q

How many countries and territories does UPS operate

A

220

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4
Q

How many packages handled per year

A

6.4 billion

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5
Q

Total revenue, profit, growth in 2021

A

97.3B revenue, 12.3B profit, 15% revenue growth, 67% profit growth

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6
Q

UPS services

A

air, ground, domestic, international, commercial and residential

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7
Q

International hubs

A

Germany, China, Hong Kong, Canada, Florida (Latin Am and Caribbean)

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8
Q

Europe accounts for ___ % of international package segment revenue

A

50

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9
Q

How many employees

A

534,000

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10
Q

Threats

A

COVID: supply chain disruptions, impacting customer activity, uncertainty prevailing.
Global economic conditions
World conflict
Inflated fuel prices

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11
Q

Opportunities

A

European expansion, expansion of alternative fuel ground fleet (currently 12%)

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12
Q

UPS fleet makeup

A

757: 75
767: 80, 19 on order, option for 8
A300: 52
MD-11: 42
747: 39, 2 on order

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13
Q

Tell us about yourself, what sparked your interest in aviation

A

.

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14
Q

What was your most challenging tour, how did you overcome it

A

VQ-4

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15
Q

What do you know about a UPS pilots scheduling

A

75/76 daily out and back

74 one of two trips totaling 12-16 days per bid period heavy international flying

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16
Q

What can you tell me about your techniques for flying at night, how do you prepare

A

VQ-4

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17
Q

What are some of the challenges you see with your transition

A

.

18
Q

Define CRM in your own words

A

A set of procedures and controls that help to optimize human interaction in a professional flight environment

19
Q

How is CRM incorporated into TEM

A

TEM is a constant and cyclical process for addressing threats and errors inherent to human nature, CRM is the toolbag that allows us to identify, communicate, and resist threats and errors

20
Q

Brief KSDF ILS35L, talk through approach, go around, missed approach, and entry into holding

A

.

21
Q

How would you decide what level to fly enroute to divert

A

cost index VNAV cruise optimum altitude

22
Q

What leadership style do you have, what do you look for in a leader

A

Transformational, self discipline, professionalism

23
Q

What have you learned about UPS

A

.

24
Q

Tell me about a time you had a conflict with a coworker/peer

A

FE

25
Q

What did you learn about UPS that surprised you

A

2021 growth, doubling revenue since 2010, electronic vehicle impact at the company

26
Q

How many hours in the past 3 years (each year), turbine time

A

Have written for interview

27
Q

When can you descend below CAT II mins

A 
Papi/vasi
REIL
Runway or runway markings 
Runway lights
Termination bars
Threshold or threshold lights
Touchdown zone markings/lights
28
Q

What is the recent rule change on using oxygen in the cockpit

A

single piloted O2 on above FL410 now vice FL250

29
Q

Watch UPS Birmingham mishap

A

.

30
Q

Have you ever had spatial D what did you do

A

636 AR in the weather

31
Q

Engine failure on the takeoff roll what do you do

A

more information (what speed, which engine, weight, max landing weight, nature of the emergency), continue above V1, once safely away from the deck direct CP to execute the emergency action items engine failure checklist and declare the emergency , request hold for fuel dump if necessary and checklist depending on nature of the emergency.

32
Q

As you takeoff and rotate into a crosswind where will the nose yaw

A

into the wind, cross control on runway with decreasing input as aerodynamic authority increases, once away from the deck transition to crab into the wind

33
Q

What is your upset criteria and how do you recover

A

Pitch outside of 30 degrees and AOB beyond 50 degrees,

Nose high: roll to help drop the nose keep power to avoid stalling once nose falls through horizon roll wings level and achieve level flight

Nose low: wings level, power out to avoid overspeed, pull to level

34
Q

Teach HR your instrument scan

A

Hub and spoke from ADI with ergonomically similar aircraft

ADI 
Airspeed
ADI 
Altitude/ VSI (5x GS)
ADI 
Heading/CDI

Will depart this scan for quick reference of autopilot/FD mode verification & engine settings

35
Q

Current procedure for route input and verification of oceanic/NAT track crossings

A

input and confirm with CP, approaching crossing contact oceanic control for oceanic clearance with track code and reading back the TMI number along with CPDLC check. At nat entry can use FMS offset function for on track, 1 or 2 nm offset to be corrected by the completion of the track.

36
Q

How do you mitigate a taxi incursion

A

Thorough taxi brief with departure brief prior to push with planned route and any hotspots along the route, read company pages ahead of flight to make yourself aware of any local procedures

37
Q

How do you mitigate threats and errors?

A

Starts with your first interaction with your CP and crew. Ensuring any barriers to CRM are addressed early, this will allow a free flow of communication in the cockpit and create a nonjudgemental environment where any crew member feels free to call out errors. Threats should be addressed in the preflight brief and constantly updated and prepared for throughout the flight. Threats are anything that takes away from the perfect day of flying. Explain active and latent

38
Q

Tell me about a time you had to make a fast decision

A

ACARS update from KTIK to KOFF.

Loss of utility hydraulics low fuel

39
Q

Brief SID into Ontario

A

Talk about setup, constraints, have CP verify altitudes for the SID and if given descend via I will set that altitude and utilize VNAV modes.

40
Q

What to you do if pilot if unstable on approach or confused

A

The vast majority of aviation mishaps occur during the approach and landing phase of flight. One of the positives of this is that the collect data allowed the NTSB, FAA, & airlines to create stabilized approach criteria which, if followed, will often eliminate dangerous situations which previously resulted in accidents and incidents. If my captain is outside of that criteria and it is a momentary deviation, I will call out the deviation with the expectation that it will be corrected. If it is not corrected or acknowledged, the shared mental model necessary to safe operations has been lost at that point it is necessary to execute the go around and take the time to set up for another approach.

Interview Prep (8 decks)

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