Unit 5: Module 6 & 7

Question 1

Define emotional intelligence (EI).

Answer 1

The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically

Question 2

Relationship management, Social awareness, Self-management and Self-awareness are the building blocks of ________?

Answer 2

Emotional Intelligence

Question 3

How is self-awareness different than self-management?

Answer 3

Being able to understand your emotions abd the ability display appropriate emotions

Question 4

How is a person’s EI measured?

Answer 4

Self assessment, feedback, behavioral event interviews

Question 5

What is the difference between EI and IQ?

Answer 5

IQ is a measure of intellect and the abiity to learn. EI is the abiity to regulate emotions and behavior

Question 6

What can EI enable people to do?

Answer 6

Build relationships, relate to others, and work in a team environment.

Question 7

What are the benefits of leaders having a high EI?

Answer 7

They are more likely to be successful, better able to work with different personalities and diverse groups

Question 8

How does high EI help global leaders?

Answer 8

They are better at self-regulation and are able to adapt to new cultures and diversity

Question 9

Emotional intelligence, Moral strength, Grit, Courage are the four things an ________ needs?

Answer 9

Ethical Leader

Question 10

How people want to see themselves ethically

Answer 10

Moral Identity

Question 11

What role does courage play in being an ethical leader?

Answer 11

Courage allows people to do the right thing regardless of consequences

Question 12

What role does grit play in being an ethical leader?

Answer 12

Drives someone to succeed dispite hurdles and challenges.

Question 13

People that are master manipulators exhibit_________

Answer 13

Machiavellianism

Question 14

Self awareness, Self management, Social awareness and Relationship management are the 4 areas of _______________

Answer 14

Emotional Intelligence

Question 15

Self awareness, Self Regulations, Empathy, Social skills and Motivation are the five principles of ________________

Answer 15

Emotional Intelligence

Question 16

What are some traits associated with people with High EI?

Answer 16

Assertive, social skills, decisive, warm

Question 17

How can EI be beneficial in the workplace and your personal life?

Answer 17

EI can bring balance to both professional and personal aspects of a person’s life. It helps to manage stress and conflict, build replationships, negotiate conflict and work as part of a team

Question 18

What is the difference between EI and IQ?

Answer 18

EIis the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person’s relative level of intelligence: it is the mental age (as shown by intelligence tests).

Question 19

How can having high EI affect making ethical decisions?

Answer 19

Having a strong moral identity

Question 20

Describe the five principles outlined by Sellie-Dosunmu.

Answer 20

Social Skills, self-awareness, self-regulation, motivation, empathy,

Question 21

Define the techniques for improving EI.

Answer 21

Meditation and Mindfulness, journaling, self reflection, feedback

Question 22

How is meditation different than mindfulness?

Answer 22

Meditation is the skill of focusing 100 percent of your energy and attention on one specific area. Mindfulness is being in the moment and focusing on what you are doing.

Question 23

How is self-reflection different than mindfulness?

Answer 23

Mindfulness is being in the moment and focusing on what you are doing.
Self reflection is about how and why you act certain ways

Question 24

Describe the three tools outlined by Sellie-Dosunmu to guide feedback.

Answer 24

Behavioral event interviews
Simulation feedback
Surveys

Question 25

Define supportive communication.

Answer 25

Preserving a positive relationship while addressing an issue or conflict

Question 26

You can support others in their EI evolution by helping them develop what two competencies?

Answer 26

Personal and Social

Question 27

Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this?

(A) Meditation
(B) Journaling
(C) Feedback

Answer 27

(B) Journaling

Question 28

As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this?

(A) Behavioral event
(B) nterviews
(C) Simulation feedback surveys

Answer 28

(C) Simulation feedback surveys

Question 29

Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio.

(A) 50/50
(B) 60/40
(C) 70/30
(D) 80/20

Answer 29

(D) 80/20

Question 30

You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI?

(A) Incident debrief
(B) Coaching Program
(C) Emotional Labels
(D) Passive Aggressiveness)

Answer 30

(A) Incident debrief

Question 31

A manager is meeting with an employee to provide coworkers’ feedback on the employee’s interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee’s EI in the workplace. Which method is the manager using to share EI?

(A) Incident debrief
(B) Coaching Program
(C) Emotional Labels
(D) Assertive Communication

Answer 31

(B) Coaching Program