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Fundamentals for Success in Business - D072 > Unit 3 - Module 4 > Flashcards

Unit 3 - Module 4 Flashcards

Module 4: ORGANIZATIONAL CULTURE AND VALUES

1
Q

The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

A

Organizational Culture

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2
Q

What is the purpose of the CVF model?

A

Measures an organization’s cultural effectiveness

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3
Q

What are the 4 concepts that comprise the CVF model? (MACH)

A

Clan
Adhocracy
Heirarchy
Market

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4
Q

What are the two axies of the CVF model?

A

One determines the culture is externally or internally focused, the other determines whether is operated better in a stable or changing environment

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5
Q

Describe a clan culture.

A

It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business).

FAMILY
NURTURING
PARTICIPATION
MENTORING

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6
Q

Describe a hierarchy culture.

A

It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies).

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7
Q

Describe a market culture.

A

It tends to be externally focused on competition and profits and less flexible (e.g., security companies).

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8
Q

Describe an adhocracy culture

A

It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses).

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9
Q

What are the two types of organizational structures? (MO)

A

Mechanistic and organic

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10
Q

Describe a organic organizational structure?

A

Fluid. Able to change directions quickly

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11
Q

Describe a mechanistic organizational structure?

A

Fixed. Traditional top-down heirarchy

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12
Q

What is the McKinsey 7s Model?

A

Organizational model centered about shared values

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13
Q

What are three interrelated dynamic processes that cause employees to join and leave organizations?

A

Attraction-selection-attrition (ASA)

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14
Q

What attracts an employee to join an organization?

A

Individuals are attracted to organizations that are like themselves in terms of personality and values.

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15
Q

What causes an employer to select a candidate?

A

Organizations are more likely to select those who possess skills and values similar to the ones their existing members possess.

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16
Q

According to the book, what is one of the most important causes of attrition?

A

Over time, those who do not fit in well are more likely to leave.

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17
Q

Describe person-organzation fit?

A

Refers to the degree to which a person’s values, personality, goals, and other characteristics match those of the organization

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18
Q

Describe person-job fit?

A

The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands.

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19
Q

Define the term personality.

A

Feelings, thoughts, and behavioral patterns of a person

20
Q

What are the big 5 personality traits (OCEAN)?

A 
Openess
Conscientiousness
Extroverison
Agreeableness
Neuroticism
21
Q

What are the key characteristics of openness?

A

Curious, original, creative

22
Q

Which of the 4 CVF aligns with openness?

A

Adhocracy

23
Q

What are the key characteristics of conscientiousness?

A

People who are conscientious are organized, punctual, and dependable.

24
Q

Which of the 4 CVF aligns with conscientiousness?

A

Heirarchy

25
Q

What are the key characteristics of extraversion?

A

This refers to people who are outgoing, talkative, and sociable.

26
Q

Which of the 4 CVF aligns with extraversion?

A

Market

27
Q

This refers to people who are outgoing, talkative, and sociable.

A

Extraversion

28
Q

Which of the 4 CVF aligns with agreeableness?

A

Clan culture

29
Q

What are the key characteristics of neuroticism?

A

Anxious, irritable, and moody

30
Q

Which of the 4 CVF aligns with neuroticism?

A

None

31
Q

Define the term cultural alignment.

A

Linking of organizational goals with the employees’ personal goals

32
Q

Tina’s Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina’s Cleaning Team exhibits which CVF culture?

(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy

A

(C) Clan

33
Q

Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture?

(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy

A

(A) Adhocracy

34
Q

Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?

(A) Market
(B) Neuroticism
(C) Openness

A

(A) Market

35
Q

Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable?

(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy

A

(D) Hierarchy

36
Q

Which type of organizational culture provides the best fit for an employee who scored high on openness?

(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy

A

(A) Adhocracy

37
Q

Which Big 5 personality trait describess a person who is anxious, irritable, and moody?

(A) Openess
(B) Conscientiousness 
(C) Extroverison 
(D) Agreeableness 
(E) Neuroticism
A

(E) Neuroticism

38
Q

Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas?

(A) Openess
(B) Conscientiousness 
(C) Extroverison 
(D) Agreeableness 
(E) Neuroticism
A

(A) Openess

39
Q

Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable?

(A) Openess
(B) Conscientiousness 
(C) Extroverison 
(D) Agreeableness 
(E) Neuroticism
A

(C) Extroverison

40
Q

Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind?

(A) Openess
(B) Conscientiousness 
(C) Extroverison 
(D) Agreeableness 
(E) Neuroticism
A

(D) Agreeableness

41
Q

Which Big 5 personality trait describes a person who is organized, punctual, and dependable?

(A) Openess
(B) Conscientiousness 
(C) Extroverison 
(D) Agreeableness 
(E) Neuroticism
A

(B) Conscientiousness

42
Q

The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies:

(A) Attrition
(B) Person-Job Fit
(C) Attraction
(D) Subculture
(E) Person-Organization Fit
(F) Organization Culture
A

(B) Person-Job Fit

43
Q

Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?

(A) Attrition
(B) Person-Job Fit
(C) Attraction
(D) Subculture
(E) Person-Organization Fit
(F) Organization Culture
A

(D) Subculture

44
Q

Openness matches to which of the 5 Personality traits

A

Clan

45
Q

Conscienciousness relates to which of the 5 Personality traits?

A

Hierarchy

46
Q

Agreeableness relates to which of the5 Personality traits

A

Adhocracy

47
Q

Extraversion matched to which of the 5 Personality traits

A

Market

Fundamentals for Success in Business - D072 (8 decks)

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