Unit 3 - Module 4 Flashcards
Module 4: ORGANIZATIONAL CULTURE AND VALUES
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business
Organizational Culture
What is the purpose of the CVF model?
Measures an organization’s cultural effectiveness
What are the 4 concepts that comprise the CVF model? (MACH)
Clan
Adhocracy
Heirarchy
Market
What are the two axies of the CVF model?
One determines the culture is externally or internally focused, the other determines whether is operated better in a stable or changing environment
Describe a clan culture.
It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business).
FAMILY
NURTURING
PARTICIPATION
MENTORING
Describe a hierarchy culture.
It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies).
Describe a market culture.
It tends to be externally focused on competition and profits and less flexible (e.g., security companies).
Describe an adhocracy culture
It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses).
What are the two types of organizational structures? (MO)
Mechanistic and organic
Describe a organic organizational structure?
Fluid. Able to change directions quickly
Describe a mechanistic organizational structure?
Fixed. Traditional top-down heirarchy
What is the McKinsey 7s Model?
Organizational model centered about shared values
What are three interrelated dynamic processes that cause employees to join and leave organizations?
Attraction-selection-attrition (ASA)
What attracts an employee to join an organization?
Individuals are attracted to organizations that are like themselves in terms of personality and values.
What causes an employer to select a candidate?
Organizations are more likely to select those who possess skills and values similar to the ones their existing members possess.
According to the book, what is one of the most important causes of attrition?
Over time, those who do not fit in well are more likely to leave.
Describe person-organzation fit?
Refers to the degree to which a person’s values, personality, goals, and other characteristics match those of the organization
Describe person-job fit?
The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands.
Define the term personality.
Feelings, thoughts, and behavioral patterns of a person
What are the big 5 personality traits (OCEAN)?
Openess Conscientiousness Extroverison Agreeableness Neuroticism
What are the key characteristics of openness?
Curious, original, creative
Which of the 4 CVF aligns with openness?
Adhocracy
What are the key characteristics of conscientiousness?
People who are conscientious are organized, punctual, and dependable.
Which of the 4 CVF aligns with conscientiousness?
Heirarchy
What are the key characteristics of extraversion?
This refers to people who are outgoing, talkative, and sociable.
Which of the 4 CVF aligns with extraversion?
Market
This refers to people who are outgoing, talkative, and sociable.
Extraversion
Which of the 4 CVF aligns with agreeableness?
Clan culture
What are the key characteristics of neuroticism?
Anxious, irritable, and moody
Which of the 4 CVF aligns with neuroticism?
None
Define the term cultural alignment.
Linking of organizational goals with the employees’ personal goals
Tina’s Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina’s Cleaning Team exhibits which CVF culture?
(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy
(C) Clan
Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture?
(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy
(A) Adhocracy
Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?
(A) Market
(B) Neuroticism
(C) Openness
(A) Market
Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable?
(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy
(D) Hierarchy
Which type of organizational culture provides the best fit for an employee who scored high on openness?
(A) Adhocracy
(B) Agreeableness
(C) Clan
(D) Hierarchy
(A) Adhocracy
Which Big 5 personality trait describess a person who is anxious, irritable, and moody?
(A) Openess (B) Conscientiousness (C) Extroverison (D) Agreeableness (E) Neuroticism
(E) Neuroticism
Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas?
(A) Openess (B) Conscientiousness (C) Extroverison (D) Agreeableness (E) Neuroticism
(A) Openess
Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable?
(A) Openess (B) Conscientiousness (C) Extroverison (D) Agreeableness (E) Neuroticism
(C) Extroverison
Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind?
(A) Openess (B) Conscientiousness (C) Extroverison (D) Agreeableness (E) Neuroticism
(D) Agreeableness
Which Big 5 personality trait describes a person who is organized, punctual, and dependable?
(A) Openess (B) Conscientiousness (C) Extroverison (D) Agreeableness (E) Neuroticism
(B) Conscientiousness
The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies:
(A) Attrition (B) Person-Job Fit (C) Attraction (D) Subculture (E) Person-Organization Fit (F) Organization Culture
(B) Person-Job Fit
Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?
(A) Attrition (B) Person-Job Fit (C) Attraction (D) Subculture (E) Person-Organization Fit (F) Organization Culture
(D) Subculture
Openness matches to which of the 5 Personality traits
Clan
Conscienciousness relates to which of the 5 Personality traits?
Hierarchy
Agreeableness relates to which of the5 Personality traits
Adhocracy
Extraversion matched to which of the 5 Personality traits
Market
