Unit 4: Module 5 Flashcards
COMMUNICATING EFFECTIVELY IN THE WORKPLACE
Define the term communication.
Sharing understanding and meaning via oral, nonverbal, and written forms
What is required for effective communication?
When information transmitted is interpreted by the receiver in the way it was intended by the sender
What are the benefits of good communication skills?
Provides better understanding between cohorts, tasks operate more smoothly, saves time and aggravation
What are the two parts of oral communication?
Verbal and non-verbal
What are the two parts of written communication?
Verbal and non-verbal
What is the role of nonverbal communication?
Provides additional information and context for messages whether consious or unconsuous that benefit communication
What is a communication channel?
A means of passng information
Which form of communication is considered the richest?
Face to Face meeting
What factors should be considered when selecting a communication channel?
The message to be conveyed, the audience that the message is intended for, that amount of people the message needs to reach
What is the main difference between personal and professional communication?
The level of formality
Define the term communication style.
Describes the default mechanism that a person uses to share information.
What are the four types of communication styles?
Aggressive
Passive-Aggressive
Passive
Assertive
Describe a passive communicator from a nonverbal perspective.
They tend to be overly soft or shy and often look away
Describe an aggressive communicator from a nonverbal perspective.
Rigid posture, points fingers, clenched fists
Describe an assertive communicator from a nonverbal perspective.
Relaxed posture and movements
What is the difference between aggressive and assertive communication styles?
Assertive communicators values the opinions of others, an aggressive communicator only believes their point of view to be correct
What is the difference between passive-aggressive and passive communication styles?
Passive people put the needs of others before themselves and are hesitant to share their opinions. Passive-aggressive tend to be passive but later aggressive by perhaps making negative or underhanded comments
What role do personal beliefs play in a person’s communication style?
Beliefs shape the way in which individuals interpret messages and events. This in turn influences their behavior and communication style
What is active listening?
Giving your full attention to what someone is telling you.
What are the five rules for active listening?
"Listen for message content. Listen for feelings. Respond to feelings. Note all cues. Paraphrase and restate.
What is the purpose of supportive communication?
To maintain a positive relationship while working out an issue.
Smiling, fist-pumping and jumping up and down are examples of what type of communication?
(A) Written (B) Non verbal (C) Verbal (D) Visual (E) Oral
(B) Non verbal
What type of communication requires a great deal of effort, exact and less natural?
(A) Written (B) Non verbal (C) Verbal (D) Visual (E) Oral
(A) Written
______ communications tend to be richer channels and are well suited for complex or unsettling information.
(A) Written (B) Non verbal (C) Verbal (D) Visual (E) Oral
(E) Oral
