Unit 4: Module 5

Question 1

Define the term communication.

Answer 1

Sharing understanding and meaning via oral, nonverbal, and written forms

Question 2

What is required for effective communication?

Answer 2

When information transmitted is interpreted by the receiver in the way it was intended by the sender

Question 3

What are the benefits of good communication skills?

Answer 3

Provides better understanding between cohorts, tasks operate more smoothly, saves time and aggravation

Question 4

What are the two parts of oral communication?

Answer 4

Verbal and non-verbal

Question 5

What are the two parts of written communication?

Answer 5

Verbal and non-verbal

Question 6

What is the role of nonverbal communication?

Answer 6

Provides additional information and context for messages whether consious or unconsuous that benefit communication

Question 7

What is a communication channel?

Answer 7

A means of passng information

Question 8

Which form of communication is considered the richest?

Answer 8

Face to Face meeting

Question 9

What factors should be considered when selecting a communication channel?

Answer 9

The message to be conveyed, the audience that the message is intended for, that amount of people the message needs to reach

Question 10

What is the main difference between personal and professional communication?

Answer 10

The level of formality

Question 11

Define the term communication style.

Answer 11

Describes the default mechanism that a person uses to share information.

Question 12

What are the four types of communication styles?

Answer 12

Aggressive
Passive-Aggressive
Passive
Assertive

Question 13

Describe a passive communicator from a nonverbal perspective.

Answer 13

They tend to be overly soft or shy and often look away

Question 14

Describe an aggressive communicator from a nonverbal perspective.

Answer 14

Rigid posture, points fingers, clenched fists

Question 15

Describe an assertive communicator from a nonverbal perspective.

Answer 15

Relaxed posture and movements

Question 16

What is the difference between aggressive and assertive communication styles?

Answer 16

Assertive communicators values the opinions of others, an aggressive communicator only believes their point of view to be correct

Question 17

What is the difference between passive-aggressive and passive communication styles?

Answer 17

Passive people put the needs of others before themselves and are hesitant to share their opinions. Passive-aggressive tend to be passive but later aggressive by perhaps making negative or underhanded comments

Question 18

What role do personal beliefs play in a person’s communication style?

Answer 18

Beliefs shape the way in which individuals interpret messages and events. This in turn influences their behavior and communication style

Question 19

What is active listening?

Answer 19

Giving your full attention to what someone is telling you.

Question 20

What are the five rules for active listening?

Answer 20

"Listen for message content.
Listen for feelings.
Respond to feelings.
Note all cues.
Paraphrase and restate.

Question 21

What is the purpose of supportive communication?

Answer 21

To maintain a positive relationship while working out an issue.

Question 22

Smiling, fist-pumping and jumping up and down are examples of what type of communication?

(A) Written
(B) Non verbal
(C) Verbal
(D) Visual
(E) Oral

Answer 22

(B) Non verbal

Question 23

What type of communication requires a great deal of effort, exact and less natural?

(A) Written
(B) Non verbal
(C) Verbal
(D) Visual
(E) Oral

Answer 23

(A) Written

Question 24

______ communications tend to be richer channels and are well suited for complex or unsettling information.

(A) Written
(B) Non verbal
(C) Verbal
(D) Visual
(E) Oral

Answer 24

(E) Oral

Question 25

Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain “why.”

(A) Passive
(B) Passive-Agressive
(C) Assertive
(D) Agressive

Answer 25

(C) Assertive

Question 26

Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________.

(A) Passive
(B) Passive-Agressive
(C) Assertive
(D) Agressive

Answer 26

(D) Agressive