Unit 3 - Module 3 Flashcards
Module 3: KEY OPERATIONAL FUNCTIONS
5 departments that make up a modern organization.
Marketing Human Resources (HR) Accounting / finance Research and Development (R&D) Information Technology (IT)
This department serves as the “face” of the company
Marketing
What is the Marketing department responsible for?
Customer market research
Target market identification
Branding
Advertising
Department deals with all employee-related issues.
Human Resources (HR)
What is the HR department responsible for?
Labor Law Compliance Recruitment / OnBoarding Payroll Benefits Internal relations
Department responsible for product development and improvisation.
Research and Development (R&D)
Organization’s initiative to design work processes so they align with the organization’s strategic goals.
Process Management or Business Process Management (BPM)
Strategies that govern how an organization maintains relationships with an audience (customers, other businesses)
Relationship Management
What job titles are typically held by employees in a top management role?
CEO, COO, CFO, President, Vice President
What job titles are typically held by employees in a middle management role?
Regional manager, Director, department Manager
What job titles are typically held by employees in a first-line manager role?
Assistant Manager, Supervisor, Foreman
What does an individual contributor use to contribute to a team?
Their personal skills
What is a manager responsible for? (OPI)
Planning
Implementing
Organizing
What are the three categories of skills a manager must possess? (DII)
Interpersonal
Informational
Decisional
Provide an example of Interpersonal skill
Communicating with employees and stakeholders
Provide an example of Informational skill
Collects and shares data with those above and below them.
Provide an example of Decisional skill
make decicions to guide resources to meet goals
Which level of management needs the most conceptual skills?
Executive
Which level of management needs the most human skills?
First line Managers
What is the role of top level management?
(A) Analysis
(B) Communication
(C) Technical
(A) Analysis - to comprehend, visualize, and analyze abstract knowledge and concepts
What is the role of middle-level management?
(A) Analysis
(B) Communication
(C) Technical
(B) Communication: listening and understanding employees’ issues, motivational factors, and their team’s group dynamics. and handle conflicts.
What is the role of frontline management?
(A) Analysis
(B) Communication
(C) Technical
(C) Technical: For managers to understand everyday challenges, propose a solution, represent the team, and redesign procedures.
The _________ departmentoversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly.
(A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT
(E) IT
The _________ departmentpromotes the business and drives sales of its products or services. It provides the necessary research to identify the company’s target customers and other audiences.
(A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT
(A) Marketing
The _________department handles accounts payable, accounts receiveable, and payroll.
(A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT
(C) Accounting and finance
The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training.
(A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT
(B) HR
The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration.
(A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT
(D) R & D
Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization’s strategic goals. The hope is that these changes will correct these problems. This is an example of __________.
(A) Operational management
(B) Process management
(C) Relationship management
(B) Process management
_______involves strategies that govern how an organization maintains relationships with an audience.
(A) Operational management
(B) Process management
(C) Relationship management
(C) Relationship management
_______ perform formal functions such as planning, organizing, leading, controlling, and coordinating.
(A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management
(C) Manager
Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership.
(A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management
(A) Informal
Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate.
Analysis
_________functions revolve around three core roles: interpersonal, informational, and decisional.
(A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management
(C) Manager
In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC’s ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing?
(A) Operational management
(B) Process management
(C) Relationship management
(B) Process management
Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department.
Technical
This level of leadership requires the most communication/HR skills.
First-line
A company is looking to optimize their procure-to-pay system by implementing robotics to automate this match, which is currently handled manually.
Which type of management is this company pursuing?
(A) Relationship
(B) Investment
(C) Process
(D) Information
(C) Process
