Unit 3 - Module 3

Question 1

5 departments that make up a modern organization.

Answer 1

Marketing
Human Resources (HR)
Accounting / finance
Research and Development (R&D)
Information Technology (IT)

Question 2

This department serves as the “face” of the company

Answer 2

Marketing

Question 3

What is the Marketing department responsible for?

Answer 3

Customer market research
Target market identification
Branding
Advertising

Question 4

Department deals with all employee-related issues.

Answer 4

Human Resources (HR)

Question 5

What is the HR department responsible for?

Answer 5

Labor Law Compliance
Recruitment / OnBoarding
Payroll
Benefits
Internal relations

Question 6

Department responsible for product development and improvisation.

Answer 6

Research and Development (R&D)

Question 7

Organization’s initiative to design work processes so they align with the organization’s strategic goals.

Answer 7

Process Management or Business Process Management (BPM)

Question 8

Strategies that govern how an organization maintains relationships with an audience (customers, other businesses)

Answer 8

Relationship Management

Question 9

What job titles are typically held by employees in a top management role?

Answer 9

CEO, COO, CFO, President, Vice President

Question 10

What job titles are typically held by employees in a middle management role?

Answer 10

Regional manager, Director, department Manager

Question 11

What job titles are typically held by employees in a first-line manager role?

Answer 11

Assistant Manager, Supervisor, Foreman

Question 12

What does an individual contributor use to contribute to a team?

Answer 12

Their personal skills

Question 13

What is a manager responsible for? (OPI)

Answer 13

Planning
Implementing
Organizing

Question 14

What are the three categories of skills a manager must possess? (DII)

Answer 14

Interpersonal
Informational
Decisional

Question 15

Provide an example of Interpersonal skill

Answer 15

Communicating with employees and stakeholders

Question 16

Provide an example of Informational skill

Answer 16

Collects and shares data with those above and below them.

Question 17

Provide an example of Decisional skill

Answer 17

make decicions to guide resources to meet goals

Question 18

Which level of management needs the most conceptual skills?

Answer 18

Executive

Question 19

Which level of management needs the most human skills?

Answer 19

First line Managers

Question 20

What is the role of top level management?
(A) Analysis
(B) Communication
(C) Technical

Answer 20

(A) Analysis - to comprehend, visualize, and analyze abstract knowledge and concepts

Question 21

What is the role of middle-level management?
(A) Analysis
(B) Communication
(C) Technical

Answer 21

(B) Communication: listening and understanding employees’ issues, motivational factors, and their team’s group dynamics. and handle conflicts.

Question 22

What is the role of frontline management?
(A) Analysis
(B) Communication
(C) Technical

Answer 22

(C) Technical: For managers to understand everyday challenges, propose a solution, represent the team, and redesign procedures.

Question 23

The _________ departmentoversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

Answer 23

(E) IT

Question 24

The _________ departmentpromotes the business and drives sales of its products or services. It provides the necessary research to identify the company’s target customers and other audiences.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

Answer 24

(A) Marketing

Question 25

The _________department handles accounts payable, accounts receiveable, and payroll. ``` (A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT ```

Answer 25

(C) Accounting and finance

Question 26

The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. ``` (A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT ```

Answer 26

(B) HR

Question 27

The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. ``` (A) Marketing (B) HR (C) Accounting and finance (D) R & D (E) IT ```

Answer 27

(D) R & D

Question 28

Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________. (A) Operational management (B) Process management (C) Relationship management

Answer 28

(B) Process management

Question 29

_______involves strategies that govern how an organization maintains relationships with an audience. (A) Operational management (B) Process management (C) Relationship management

Answer 29

(C) Relationship management

Question 30

_______ perform formal functions such as planning, organizing, leading, controlling, and coordinating. ``` (A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management ```

Answer 30

(C) Manager

Question 31

Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership. ``` (A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management ```

Answer 31

(A) Informal

Question 32

Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate.

Answer 32

Analysis

Question 33

_________functions revolve around three core roles: interpersonal, informational, and decisional. ``` (A) Informal (B) Leader (C) Manager (D) Process management (E) Operational management (F) Relationship management ```

Answer 33

(C) Manager

Question 34

In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing? (A) Operational management (B) Process management (C) Relationship management

Answer 34

(B) Process management

Question 35

Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department.

Answer 35

Technical

Question 36

This level of leadership requires the most communication/HR skills.

Answer 36

First-line

Question 37

A company is looking to optimize their procure-to-pay system by implementing robotics to automate this match, which is currently handled manually. Which type of management is this company pursuing? (A) Relationship (B) Investment (C) Process (D) Information

Answer 37

(C) Process