Unit 5 - Business Operations (Quality)

Question 1

Quality

Answer 1

Features of a product that allow it to satisfy customer’s needs.

Question 2

Importance of quality

Answer 2

Quality is very important now because of the internet:
- Increased competition has forced firms to improve quality.
- Government legislation designed to protect consumers has forced firms to improve quality.
- Faulty products are costly for a business.

Question 3

Traditional quality control

Answer 3

Making sure that the quality of a product meets specified quality standards. Often quality inspector or collectors looking at people’s work and distinguishing if it is up to quality standards.

Question 4

Quality assurance

Answer 4

Working methods that take into account customers’ wants when standising quality - it often involves guaranteeing that quality standards are met.

Question 5

Total quality management (TQM)

Answer 5

Managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business.