Unit 4- Market Research Flashcards

0
Q

what does marketing research involve?

A

involves analysis and interpretation, not just data collection and recording

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1
Q

What is Market Research?

A

the process of collecting, analyzing and interpreting data that can aid decision makers who are involved with the marketing of goods, services or ideas

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2
Q

does market research replace decision making?

A

no, it doesn’t replace decision making

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3
Q

what are the variety of applications in market research?

A

NP development: concept testing–>product testing–>market testing
Forecasting/New Market Entry/Market Potential/Pricing/Branding
Market share analysis/ sales analysis
advertising effort
competitive- product studies/mystery shopper

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4
Q

what are two sections of the marketing research process?

A
  1. design and Execution
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5
Q

what steps are involved in the design marketing research process

A
  1. problem/ opp defintion (specifying research objectives–explanation,prediction, monitoring, discovery)
  2. Research Design- (determine whether secondary data are available & determine where primary data are required
  3. method for collecting primary data-(questionnaires, contact methods, observations)
  4. Sample design– (sampling unit: who, sample size: how many?, sample procedur?)
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6
Q

what are the steps involved in the execution of the marketing research process

A
  1. Data collection (fieldwork)
  2. Data Analysis (tabulation, cross-tabulation)
  3. Report
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7
Q

what is secondary data?

A

it has been collected for some purposes other than the problem at hand (desk; getting info)

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8
Q

what is primary data?

A

information collected directly from respondents to specifically address the question @hand. (field research)

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9
Q

what are the internal sources in secondary research?

A

company reports
previous company research
salesperson feedback
customer feedback

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10
Q

what are the external sources in secondary research

A

published research
trade orgnizations
syndicated research
government sources

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11
Q

what is exploratory research?

A

(qualitative)
techniques that generate insights for future, more rigorous studies
customer interviews, focus groups, projective techniques, case studies, ethnographies
less structured & uses secondary data

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12
Q

what is descriptive?

A

(quantitative) it probes systematically into the problem, bases conclusions on large numbers of observations
results are expressed in (averags, percentages, other stats)
“gathering hard numbers”

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13
Q

what is causual?

A

cause and effect relationships: change in one thing causes a change in something else
[independent (cause) vs dependent (change in outcome) variables
“answers what if questions”

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14
Q

what are the pros of online data collection

A

cost
same amount of data in a fraction of time
convenience of survey completion
elimination of interviewer bias/data entry erros
no geographic restrictions
used of visual materials

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15
Q

what are the cons for online data collection

A

identity
non-representativeness of respondents
limited computer access for poor n elderly
self selection bias
hackers n competitors influencing/intercepting results

16
Q

what is online research?

A

information gathered by tracking consumer when surfing the web (cookies)
questionnaires, virtual focus groups, panels and experiments

17
Q

what is marketing information system (MIS)

A

system for recording internally generated data and reports
collecting market intelligence on an ongoing basis
recording marketing research information
from purely “ad-hoc” research projects to “system-oriented”
ex/ oracle,sas, salesforce.com
DATA–>INFORMATION–> KNOWLEDGE

18
Q

what is internal company data?

A
information from within the company:
marketing/sales
customer service
financial 
operations
human resources
intranet/extranet (data mining)
web: clickstream data
19
Q

what is market intelligence

A

systematic collection plus analysis of publicly available information on consumers, competitors.
like search engines, publications, trade shows

20
Q

what are acquired data bases?

A

they are third party companies
(hoovers, lexis nexis)
government databases (SEC Edgar, US Census)

21
Q

what are two types of research within marketing research?

A

Syndicated research (JD POWER- third party) and custom research (to solve specific question)

22
Q

what was the dumpster diving case (2001)

A

looking at other companies product… looking in the trash to see what was happening

23
Q

what are the sample types?

A
probability sample (participant has an equal, chance of being selected)
non probability sample (thats not drawn in a systematic way)
24
what is tabulation?
arranging data in a table or other summary form to get a broad picture of overall responses
25
what is cross-tabulation?
examining the data by subgroups to see how results vary between categories
26
what are some examples of data collection methods
focus group questionnaires survey data (face to face, telephone, mail and hand deliver, email and the web)
27
what is clickstream data
data generated about the number of people who visit a website
28
what is intranet
looks like the web but limits internal sensitive information access to employees only
29
what is data mining
using analytics software allows filtering data to retrieve relevant pieces to answer specific questions
30
what is warehousing
its combining data into one location
31
what is research design
outlines what data is to be gathered from whom,how and when to collect the data and how to analyze it once its been obtained
32
what is probability sample?
each participant has an equal, non zero chance of being selected the chance is known because the total number of people in the sampling frame is known
33
what is non-probability sample?
a sample thats not drawn in a systemic way, used because its readily available and convenient