Unit 1 Intro Flashcards

0
Q

who can be the customer in the marketing framework?

A

consumer

b2b (business to business)

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1
Q

where does the marketing framework start with?

A

customer in mind

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2
Q

what are the three sections next to customers in the marketing framework?

A

MK research
consumer behavior
targeting, segmenting, positioning

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3
Q

before you beginning with the marketing mix, you need to know?

A

the marketing strategies

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4
Q

what are the 4p’s? “marketing mix”

A

“creating value”— product
“communicating value”— promotion
“delivering value”– place
“exchanging value” – price

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5
Q

the marketing mix revolves around?

A

value

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6
Q

what’s the american marketing association definition?

A

marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

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7
Q

what can be marketed? (offering)

A

products(tangible), services, ideas, places, people

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8
Q

who are the marketers?

A

private sector
non-profit
government
you (we are all)

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9
Q

who is part of the environment? (mk framework)

A

domestic

international

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10
Q

what is social marketing?

A

satisfy customers needs and achieve social change

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11
Q

what is sustainability?

A

meeting present needs and ensuring that future generations can meet their needs (sustainable design)

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12
Q

what is ROMI?

A

RETURN ON MARKETING INVESTMENT

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13
Q

What is metrics?

A

measuring how much value is created by marketing activities

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14
Q

what is marketing about?

A

about meeting needs!

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15
Q

what is need?

A

difference between a consumers actual state, some ideal or desired state

16
Q

what is want?

A

a desire for a particular product used to satisfy a need in specific ways that are culturally and socially influenced

17
Q

what is demand?

A

wants for specific products that are backed by an ability and willingness to buy them

18
Q

what is benefit?

A

product delivers a benefit when it satisfies a need or want

19
Q

What is the service dominant logic

A

3 layers
Inner- core benefit
Middle- actual product (brand)
Outer- augmented product

20
Q

How is valued determined?

A

value is determined by the customer

21
Q

what is value

A

values is what the customer gets by purchasing and consuming a company’s offering

22
Q

what is the marketing concept

A

every employee in the company is focused on serving the customer at a profit