Unit 4 - Lesson 3: Professional Communications

Question 1

Deciding if an unfamiliar person should be put through to someone else in the office

Answer 1

Screening calls

Question 2

Voicemail services offered through your computer

Answer 2

Integrated messaging

Question 3

A form of telephone conferencing in which participants in different locations dial into a designated number at the same time or are connected by an operator

Answer 3

Teleconferencing

Question 4

Online seminar in which participants are connected through a presentation on the Internet

Answer 4

Webinar

Question 5

The ability to express yourself readily, clearly, and effectively

Answer 5

Articulate

Question 6

The highness or lowness of a sound

Answer 6

Pitch

Question 7

The emotional quality of a sound or voice

Answer 7

Tone

Question 8

The way you form your words when you speak

Answer 8

Enunciation

Question 9

How you say each syllable

Answer 9

Pronunciation

Question 10

A formal or informal greeting in a business letter

Answer 10

Salutation

Question 11

Initials that are inserted below the typed signature line flush to the left margin, indicating that the letter was dictated to another person for typing

Answer 11

Reference initials

Question 12

Allows the sender of a business letter to double check and make sure that package is complete before it goes out

Answer 12

Enclosure notation

Question 13

Indicates who has been copied on a business letter or email

Answer 13

Copy notation

Question 14

Software that in codes email messages to keep the contents private and secure

Answer 14

Encryption

Question 15

Specifies where you have a user account, such as a commercial carrier or an Internet service provider

Answer 15

Domain

Question 16

A word formed by the first letters of several successive words, such as ASAP for as soon as possible

Answer 16

Acronym

Question 17

Removes unwanted emails and puts them into a separate file for you to delete

Answer 17

Spam filter

Question 18

A code many European countries use to indicate a business letter’s country of designation

Answer 18

Country codes

Question 19

A stamp of the date on a piece of mail indicating when it was received

Answer 19

Date stamp

Question 20

A method of tracking expected and received mail

Answer 20

Register