Unit 3 AOS 3: Operations Management (B) - Exact Flashcards
1
Q
What is forecasting?
A
- Uses past data and trends to attempt to determine future events so that informed decisions can be made on materials
- Business’ use forecasting to ensure they maintain appropriate levels of materials so production an meet market demand
2
Q
What is total quality management?
A
- Principle that every member of staff must be committed to maintaining high standards of work in every aspect of business operations
- Aim is to create zero defects
3
Q
What is efficiency?
A
- Way in which the business uses the resources available to it
4
Q
What is effectiveness?
A
- Degree to which the stated objectives were achieved
5
Q
What is quality assurance?
A
- Business meets a set of predetermined quality standards
- Set by an independent body
6
Q
What is automated production lines?
A
- Equipment and machines are arranged in a sequence
- Controlled by computer systems to perform tasks automatically
7
Q
What is materials requirement planning?
A
- Itemised list of materials that are required to meet the master production schedule
8
Q
What is just in time?
A
- Strategy that ensures the right amount of materials arrive just as they are needed in the operations system
9
Q
Similarities between materials requirement planning and just in time?
A
- Both a form of materials delivery
- Both aim to reduce storage space
- Both aim to eliminate waste
10
Q
Differences between materials requirement planning and just in time?
A
- Materials delivered through just in time arrive exactly when they are needed which may not be the case with materials requirement planning
11
Q
What is waste?
A
- Any resource which is discarded after use, deemed worthless, defective or of no use
- Slows production or stops it from occurring
12
Q
5S’s
A
- Sort: sorting of clutter from other items within work area
- Straighten: taking needed items remaining after removal of clutter and arranging them in an efficient manner
- Sweep/shine: cleaning of area, tools, machines and other equipment
- Standardise: ensure that there are common standards and ways of working
- Sustain: ensuring the company continually improve
13
Q
How is quality assurance effective?
A
- Process is proactive and aims to avoid errors
14
Q
How is quality assurance efficient?
A
- Resources are predetermined for use so there is no waste
15
Q
How are automated production lines effective?
A
- Productivity rates increase
- Accuracy/precision increases
