Unit 3 AOS 1: Business Foundations (B)

Question 1

Management style: Autocratic

Answer 1

• Manager is in charge of all decision making with no employee input
• Communication is one way with managers instructing employee’s on procedures

Question 2

Management style: Persuasive

Answer 2

• Manager attempts to convince employee’s of their decision

- Decision making power still remains with the manager with no employee input

Question 3

Management style: Consultative

Answer 3

• Manager consults with employee’s before making a decision (2 way)
• Managers make the final decision but get employee input

Question 4

Management style: Participative

Answer 4

• Manager shares decision making power with employee’s

- Communication is two way as employee’s as well as managers get a say

Question 5

Management style: Laissez Faire

Answer 5

• Decision making power is with the employee’s and the manager has no central role or power
• Communication is two way as Manager’s can still have a say

Question 6

Appropriateness of management styles

Answer 6

Depends on,

• Nature of the task
• How much time there is
• Experience of the employee’s
• Manager preference

Question 7

What are the management skills?

Answer 7

• Communication
• Delegating
• Planning
• Leading
• Decision making
• Interpersonal

Question 8

What is communication?

Answer 8

Transfer of information from sender to receiver

• Make sure message is efficient and clear
• Make sure receiver understands the message

Question 9

What is delegation?

Answer 9

Transfer of authority and responsibility from a manager to employee to carry out specific activities
- Manager remains accountable

Question 10

What is planning?

Answer 10

Involves the prior thinking of how best to achieve business objectives

Question 11

What is leading?

Answer 11

Guiding the business towards achieving its objectives
Involves,
- Establishing a clear vision
- Sharing the vision with others
- Coordinating and balancing conflicting interests of stakeholders

Question 12

What is decision making?

Answer 12

Course of action taken to achieve business objectives

Question 13

What is interpersonal?

Answer 13

Skills used by a person to interact with others properly

- Refers to an employee’s ability to get along with others while getting the job done

Question 14

What are the different types of planning?

Answer 14

• Strategic planning which is long term planning (3/5 years)
• Tactical planning (1/2 years)
• Operational planning which is day to day goals

Question 15

What is corporate culture?

Answer 15

• Shared values, ideas, expectations and beliefs of the individuals in a business
  e. g.
• The way people behave
• The way they celebrate events

Question 16

What is official culture?

Answer 16

• Values and beliefs the company tries to convey to the public
  e. g.
• Mission statements
• Logos

Question 17

What is real corporate culture?

Answer 17

• Actual values and beliefs present in the company
  e. g.
• The way employees/managers dress

Question 18

Developing corporate culture

Answer 18

• Leading by example
• Bringing in customer service training
• Holding team bonding events
• Establishing policies to enforce expected values
• Rewarding employee’s who demonstrate the correct values