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3/4 Business Management > Unit 3 AOS 2: Managing Employees (B) > Flashcards

Unit 3 AOS 2: Managing Employees (B) Flashcards

1
Q

What is training?

A
  • Process of increasing knowledge and skills of an employee to help them perform more effectively and efficiently in their role
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2
Q

What is on the job training?

A
  • Training conducted in a normal workplace environment

- Often while performing their actual job

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3
Q

Examples of on the job training?

A
  • Coaching (being taught by an existing employee how to perform the job)
  • Mentoring (watching an existing employee perform their job and learning from their experience)
  • Job rotation (completing a number of jobs in a field of the business)
  • Job shadowing (following an experienced worker for a few days to see watching what they do and how)
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4
Q

Advantages of on the job training

A
  • More cost effective
  • Learning knowledge directly related to the job
  • Producing goods/services which adds to the business’ productivity
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5
Q

Disadvantages of on the job training

A
  • Quality of trainer can vary (may not be very experienced)
  • Poor habits can be passed on
  • If an employee has to train someone their job may not be getting done
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6
Q

What is off the job training?

A
  • Training conducted in a place away from the workplace
    e. g.
  • Conferences
  • Lectures
  • Simulations
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7
Q

Advantages of off the job training?

A
  • Learns from specialists with vast experience
  • Less likely to be distracted by colleagues
  • Develop broader social networks
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8
Q

Disadvantages of off the job training?

A
  • More expensive form of training
  • Lost working time as employee is away from work
  • May not be able to integrate skills
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9
Q

What are business objectives?

A
  • Increase market share
  • Make a profit
  • Fulfil a market need
  • Meet shareholder expectations
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10
Q

What are employee objectives?

A
  • Make an income
  • Career advancement
  • Develop skills
  • Job security
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11
Q

What is performance management?

A
  • Process used to evaluate and improve individual and business performance
  • Individual objectives should be aligned with business objectives
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12
Q

What is management by objectives?

A
  • Program where manager and employee collaboratively set clear objectives
  • Objectives are set for employee’s and are aligned with business objectives
  • Employee is evaluated against the set objectives and given feedback on their performance
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13
Q

What is a performance appraisal?

A
  • Measures employee performance, provides feedback and develops new objectives for employee
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14
Q

What is self evaluation?

A
  • Where an employee assesses their own performance
  • Allows employee and manager to discuss performance
  • Can highlight needs for training
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15
Q

What is employee observation?

A
  • Where an employee’s performance is evaluated by watching them in action
  • Should be performed regularly
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16
Q

What is termination?

A
  • Ending of an employment contract where the employee stops working at the business
  • During terminations it’s important employee is treated fairly and lawfully
  • Can be voluntary and involuntary
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17
Q

What is retirement?

A
  • Employee decides to leave the workforce
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18
Q

What are retirement entitlements?

A
  • Entitled to 9.5% minimum superannuation

- Access superannuation when at retirement age

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19
Q

What are transition issues of retirement?

A
  • Counselling
  • Lifestyle counselling
  • Investment advice
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20
Q

What is resignation?

A
  • Employee voluntarily leaves the business (exit interview)
    May be due to,
  • Change of career
  • Better job offer
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21
Q

What are resignation entitlements?

A
  • Payment for completed work

- Business entitled to notice

22
Q

What is redundancy?

A
  • When an employee leaves the business because their job is no longer needed
  • Voluntary or involuntary
  • Can be due to technological changes or if the business goes bankrupt
23
Q

What are redundancy entitlements?

A
  • Redundancy package
  • Time off to attend interviews
  • Notice
24
Q

What are transition issues of redundancy?

A
  • Counselling
  • Career advice
  • Financial advice
25
Q

What is dismissal?

A
  • Employee is terminated/fired due to unacceptable behaviour or performance
26
Q

What is summary dismissal?

A
  • Employee dismissed without warning for violating their employment contract
    e. g. Theft, sexual harassment
27
Q

What is on-notice dismissal?

A
  • Employee not performing satisfactorily

- Must be given notice and an opportunity to improve their performance

28
Q

What are entitlements of dismissal?

A
  • Full payment of work completed
29
Q

What are transition issues of dismissal?

A
  • Sensitivity and confidentiality should be used
30
Q

What is unfair dismissal?

A
  • When an employee has been dismissed in an unreasonable manner
31
Q

What is workplace relations?

A
  • Refers to relationship and communication shared between employees and their employer
  • Especially in areas such as wages, employment conditions and workplace disputes
32
Q

Goals of workplace relations?

A
  • Employee’s satisfied with wages/employment conditions
  • Business can remain productive, competitive and profitable
  • Disputes are minimised/resolved fairly
33
Q

Key participants of workplace relations?

A
  • FWC
  • Employers Associations
  • Unions
  • Human Resource Manager
  • Employee’s
34
Q

What is the Fair Work Commission?

A
  • Australia’s independent workplace relations tribunal
35
Q

What is the role of FWC?

A
  • Hearing unfair/unlawful dismissal
  • Making changes to the Awards
  • Approve workplace agreements
  • Hearing/investigating bullying/harassment claims
36
Q

What are the Employer Associations?

A
  • Organisations that represent/offer advice to employers with workplace relations issues
    e. g. New wage agreement, employee disputes
37
Q

What is the Union?

A
  • Organisations that represent/offer advice to employees with workplace relations issues
    e. g. Offer advice to employees, negotiating new wage agreement, organise industrial action
38
Q

What are Human Resource Managers?

A
  • Responsible for managing relationship between employees and the business
39
Q

What are Human Resource Managers roles?

A
  • Recruiting employees
  • Terminating employees
  • Training
40
Q

What are employees?

A
  • Those that work in the business
41
Q

What are employees roles?

A 
- Work toward achievement of objectives 
In terms of workplace relations, 
- Negotiating of new agreements 
- Voting on agreements 
- Take industrial action if required
42
Q

What are Awards?

A
  • Provide pay rates and conditions of employment for a specific industry or occupation
  • Created by FWC
43
Q

What are Agreements?

A
  • Contracts made at a business/enterprise between employer and employees about terms and conditions of employment
44
Q

What is a strike?

A
  • Employee’s withdraw from labour
45
Q

What is work to rule?

A
  • Workers perform bare minimum required
46
Q

What is stop work meeting?

A
  • Employee’s stop work to hold a meeting during work hours
47
Q

What is lockout?

A
  • Employer doesn’t let employees into the workplace
48
Q

What is protected industrial action?

A
  • Action taken approved by FWC
49
Q

What is unprotected action?

A
  • Unlawful and damages can be sought
50
Q

What are grievance procedures?

A
  • Formal process

- Employee can resolve matters relating to complaints about wages, conditions and disciplinary action

51
Q

What is mediation?

A
  • Independent third party

- Help parties talk about issues and arrive at their own resolution

52
Q

What is Arbitration?

A
  • Both parties put their case forward to an independent third party who makes the final decision

3/4 Business Management (8 decks)

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